IT Analyst I

Your Opportunity: Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft, Taleo as Security/Systems Administrator. The incumbent must interpret the strategic direction of the organization and external industry trends to provide technological direction and recommend best practices within ‘Provincial workforce Systems Technology’ team and to the business client with the goal of improving business processes and the quality of services offered. This incumbent will be responsible for: Coordinating within internal teams such as e-Records, PeopleSoft infrastructure, PeopleSoft Security while performing day-to-day activities. Work as a liaison with other AHS teams such as HR Shared Services, Recruitment management systems, PeopleSoft development and Identity/Access Management. Managing, troubleshooting and triaging the tickets/requests coming from various systems such as ServiceNow, PHIRE and email. Managing user access requests including assigned roles/permissions enhancements for PeopleSoft and Recruitment Management System (Taleo) received through IAM security provisioning queue. - Escalating issues/problems to software vendors. - Fully Capable of leading self with minimum direction from the Manager/Team Lead. Ability to set & meet personal deadlines and adapt to changes in priority. Don’t hesitate to take on new challenges and responsibilities. Description: As an IT Analyst I, you will provide technical support for system(s), subsystem(s) or technologies within a specialized team or service area in accordance with AHS standards and practices. Transition Company: Health Shared Services Classification: IT Analyst I Union: AUPE GSS Unit and Program: Provincial Workforce Systems Technology, IT Corp Services Primary Location: CN Tower Location Details: Eligible to work hybrid (on/off site) within Alberta Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 04-SEP-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 21-SEP-2026 Temporary End Date: 28-MAY-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, Evenings Days Off: Saturday/Sunday Minimum Salary: $34.10 Maximum Salary: $46.03 Vehicle Requirement: Not Applicable Required Qualifications: Completion of diploma in Computer Science or Information Technology or equivalent. Additional Required Qualifications: Bachelor’s degree in computer science or computer Systems Technology Diploma with comparable experience. Minimum of 1 year working experience in managing/triaging/resolving 'Information Technology' tickets in various systems such as Oracle/PeopleSoft, Recruitment Management System such as Oracle/Taleo and Oracle/HCM. Intermediate troubleshooting knowledge of various browsers related problems for various applications such as PeopleSoft, Taleo, HCM etc. Demonstrated communication, interpersonal, documentation and organizational skills. Demonstrated capability in developing/maintaining reports/forms using Power-BI and/or other software’s such as PHP, Oracle APEX etc. Strong customer service, communication, and relationship management skills. Ability to identify links between business strategy and technology solutions. Experience in troubleshooting Active Directory & privacy issues specific to supported applications. Ability to set & meet personal deadlines and adapt to changes in priority. Preferred Qualifications: Previous working experience at HSS/AHS in supporting CORPORATE applications. Proficient in writing SQL’s for investigating and/or troubleshooting Security problems from back-end. Experience in Change Management systems such as ServiceNow, PHIRE etc. Proficient in SDLC and ITIL methodologies.

The IT Analyst provides technical support and security administration for workforce systems including PeopleSoft and Taleo. Responsibilities include managing user access requests, triaging tickets via ServiceNow, and collaborating with internal teams to improve business processes.

Requires a diploma or bachelor's degree in Computer Science or Information Technology with at least one year of experience in IT ticket management. Candidates should possess intermediate troubleshooting skills and proficiency in reporting tools like Power-BI.

• Power BISouhaitée
• Service à la clientèleSouhaitée
• SQLSouhaitée
• Active DirectorySouhaitée
• PHPSouhaitée
• TroubleshootingSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• PeopleSoft
• Taleo
• System Administration
• ServiceNow
• PHIRE
• Power-BI
• SQL
• Active Directory
• ITIL
• SDLC
• Oracle HCM
• PHP
• Oracle APEX
• Troubleshooting
• Customer Service
• Relationship Management

• Technology
• Healthcare
• Human Resources
• Customer Service & Support
• Data & Analytics

Formation minimale

Diplôme collégial

Expérience minimale

0+ ans

Postuler avant le

27 sept. 2026

Langue de l’offre

anglais

Heures de travail

39 heures par semaine

Niveau d’expérience

Entry level