IT Customer Support II

Offre d’emploi originale

Provide advanced onsite technical support for computing devices, peripherals, and mobility devices for Alberta Health Services users. Act as an escalation point for complex technical issues and collaborate with senior staff to implement solutions.

Détails du poste

Your Opportunity: The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. Successful candidate's work site may change as needed. The Customer Support II can often represent an escalation point from the Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by managers or senior staff. Description: As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices. Transition Company: Health Shared Services Classification: IT Customer Support II Union: AUPE GSS Unit and Program: Technology Client Support Services Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 11-SEP-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 05-OCT-2026 Temporary End Date: 30-APR-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On call Days Off: Saturday/Sunday Minimum Salary: $34.01 Maximum Salary: $41.53 Vehicle Requirement: Driver's License, Vehicle Provided Required Qualifications: Completion of certificate in Computer Support or equivalent. Additional Required Qualifications: Successful completion of Computer Science program from a recognized institution or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows 10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential as well as superior problem-solving and conflict resolution skills. Class 5 driver's license or non GDL. Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Preferred Qualifications: As Required.

Ce que vous ferez

Provide advanced onsite technical support for computing devices, peripherals, and mobility devices for Alberta Health Services users. Act as an escalation point for complex technical issues and collaborate with senior staff to implement solutions.

Exigences

Requires a certificate in Computer Support or a Computer Science program with 3-5 years of experience in desktop equipment maintenance. Must possess a Class 5 driver's license and a strong knowledge of Windows OS and Microsoft products.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Multi-Tasking · Souhaitée
• Communication Skills · Souhaitée
• Microsoft Office Suite · Souhaitée
• Conflict Resolution · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Desktop Support
• Hardware Troubleshooting
• Microsoft Office Suite
• Windows 10
• Windows 11
• Customer Service
• Problem Solving
• Conflict Resolution
• Time Management
• Multi-tasking
• Communication Skills

Domaines d’emploi

• Technology
• Customer Service & Support
• Healthcare
• Government & Public Sector