IT Technician

IT Technician Temporary Full-Time (35 hours per week) ART + AUDIENCE + LEARNING Located in Toronto, the Art Gallery of Ontario is one of the largest art museums in North America, attracting approximately one million visitors annually. The AGO Collection of more than 120,000 works of art ranges from cutting-edge contemporary art to significant works by Indigenous and Canadian artists and European masterpieces. AGO Values: Respect: We foster belonging and appreciate each other. Openness: We interact with an open mind and thoughtful engagement. Collaboration: We believe in the power of together. Accountability: We own our actions and outcomes. We are currently seeking a IT Technician to join our Information Technology team. Under the direction of the Manager, Information Technology the incumbent will provide technical support services to all Gallery technology users; install, maintain, troubleshoot and upgrade computer hardware, software, and peripheral equipment; and provide secondary technical and user support to specialized systems as required. The rate of pay for this position is $31.11 - $38.88 per hour What is this position responsible for? Issues: As required, troubleshoots issues with IT computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs, corrections and updates to configurations where required. Works with 3rd party vendors as needed to resolve issues. Hardware: As assigned installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; mobile devices; installs drop cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. 3Software: As assigned, installs, configures and upgrades operating systems and software, using standard business and administrative packages; as directed, may modify specific applications for use in operational departments. Maintains up-to-date documentation of system configurations. Projects: As assigned, assists in the design and deployment of new technologies (upgrades, implementations, enhancements) 1 Performs other duties and projects as assigned. What are we looking for? Demonstrated experience and expertise with Windows, MacOS, iOS and Android is essential. MCP or MCSE Certifications are highly desirable. A minimum of three (3) years of related and progressively responsible experience, or an equivalent combination of training and experience. Directly related high-level knowledge and experience of support and administration on the following: Microsoft Windows Server (2016 and above), Microsoft Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange (2016 and above). Proven experience with the Microsoft Office suite (2013, 2016, Office for Mac). Strong understanding of TCP/IP networking. Strong documentation and discovery skills. Well-developed verbal, written, interpersonal, organizational skills. Ability to multi-task and adapt to changes quickly, and in a calm manner. What are the benefits of working at the AGO? Discounts to GoodLife Fitness. Free tickets to every major exhibit at AGO. Discounts to major attractions as a part of the Provincial/City Reciprocal Programs. Free admission to the AGO for friends and family, discounts at the gift shop, bistro, and Learning Centre. If this sounds like the opportunity you are looking for, apply now! Our commitment to Diversity, Equity, Inclusion and Accessibility: At the AGO, we lead global conversations from Toronto through extraordinary collections, exhibitions, and programs, reflecting the diverse community we serve. Committed to fostering inclusion, diversity, equity, and accessibility, we embed these values into our strategic plan and ongoing priorities. To Apply: Please submit your resume and cover letter outlining your relevant experience and qualifications online at https://jobs.jobvite.com/ago/jobs/viewall. We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Our Applicant Tracking System (ATS) uses AI features to support efficiency and consistency, but all hiring decisions are made by our managers and HR team. The Art Gallery of Ontario is an Equal Opportunity Employer.

The IT Technician provides technical support to Gallery users, including troubleshooting hardware, software, and network issues. They are also responsible for installing, configuring, and upgrading computer systems, peripherals, and infrastructure.

Candidates must have at least three years of relevant experience and expertise with Windows, MacOS, and mobile operating systems. Professional certifications such as MCP or MCSE are highly desirable.

• Discounts to GoodLife Fitness • Free tickets to major exhibits • Discounts to major attractions • Free admission for friends and family • Discounts at gift shop, bistro, and Learning Centre

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Windows
• MacOS
• iOS
• Android
• Microsoft Windows Server
• Active Directory
• Group Policy
• DNS
• DHCP
• Microsoft Exchange
• Microsoft Office
• TCP/IP Networking
• Hardware Troubleshooting
• Software Installation
• Technical Support
• Documentation
• Computer Upgrades
• Network Infrastructure
• Accountability
• Organizational Skills
• Artificial Intelligence
• Android (Operating System)
• Apple IOS
• Mac OS
• Applicant Tracking Systems
• Strategic Planning
• Information Technology
• Dynamic Host Configuration Protocol (DHCP)
• Operating Systems
• Microsoft Certified Professional
• Microsoft Certified Systems Engineer
• Windows Servers
• Multitasking
• Peripheral Devices
• TCP/IP
• Troubleshooting (Problem Solving)
• Collections

• Technology
• Customer Service & Support
• Art & Design
• IT Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

35 heures par semaine