Fair Entry Administrator, On-Call

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. Recreation & Social Programs is seeking client-focused, enthusiastic individuals for their Fair Entry Program. As a Fair Entry Administrator, you will provide face-to-face interaction with vulnerable Calgarians applying for The City of Calgary's low-income subsidy programs. Primary duties include: - Document confidential client information in the Subsidy Assistance Management System (SAMS) database. - Provide referrals and information to vulnerable clients who display complex needs. - Communicate the range of City and community subsidy programs and services that are relevant to the client's needs. - Mediate disputes with customers, appropriately deal with threats, and de-escalate hostile clients. - Identify and contribute towards system improvements that will result in a more effective and efficient program for staff and clients. - Train new staff on the SAMS database and Corporate and program-specific policies and processes. **Qualifications** - A completed 2 year diploma in Human Services, or a related field, and at least 1 year of experience working with vulnerable populations. - Intermediate proficiency using Microsoft Office (Excel and Word) and previous experience working in complex database applications is required. - Formal training in crisis de-escalation is required. - Training in cultural awareness is considered an asset. - Knowledge of City of Calgary subsidized programs will be considered an asset. - Excellent communication skills with a strong focus on customer service and conflict resolution, decision making and problem-solving abilities. - Demonstrate a high level of attention to detail, sensitivity, and the ability to prioritize work in a high volume and fast paced environment. **Pre-employment Requirements** - A security clearance will be conducted. - Successful applicants must provide proof of qualifications. **Position and Pay Information** - **Business Unit:** Recreation and Social Programs - **Union:** CUPE Local 38 - **Position Type:** 1 On-Call - **Compensation:** Pay Grade 7 $36.60 - 48.97 per hour - **Hours of work:** Standard 35 hour work week. - **Days of work:** This position works a 5-day work week with 1 day off in a 3 week cycle. - **Location:** Various - **Audience:** Internal/External - **Apply By:** May 27, 2026 - **Job ID:** 314549