Quality Control Advisor, QCA

Résumé du poste

You will serve as a technical expert and coach for automobile appraisers, focusing on quality assurance, policy standardization, and process improvement. Additionally, you will analyze claims, update audit tools, and develop training programs to optimize settlement costs and client experience.

Détails du poste

Temporary 12-month position As a quality control analyst in the claims - automobile appraisal department, you serve as a technical expert and coach to automobile appraisers. You help improve and upgrade quality assurance tools and update and standardize claims and client experience policies. You develop and present suitable training for appraisers. You analyze and help diagnose issues, provide opinions in accordance with your discipline’s rules, and help develop recommendations and implementation plans. You help develop tools, methods and processes. Your projects and initiatives require extensive knowledge of your line of work. You share ideas and help improve the client experience, control leaks, and reduce claims costs by drawing on your extensive knowledge of your line of business and ability to manage complexity. You provide discipline-specific support to your unit, clients and partners. More specifically, you will be required to: Update audit tools used to reduce settlement costs and evaluate how claims are handled Review claims, identify shortcomings, prepare reports and recommendations, and advise on how to implement recommendations Help prepare and update competency plans to address issues. Help analyze and standardize the way claims policies are applied. Help develop work tools, methods and processes What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment *Benefits apply based on eligibility criteria. What you bring to the table Bachelor's degree in a related field A minimum of three years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Advanced experience in estimating Must have a valid driver's license Decision quality, Self-development Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) Job Family Property and casualty insurance (FG) Unposting Date 2026-10-2

Ce que vous ferez

You will serve as a technical expert and coach for automobile appraisers, focusing on quality assurance, policy standardization, and process improvement. Additionally, you will analyze claims, update audit tools, and develop training programs to optimize settlement costs and client experience.

Exigences

The role requires a bachelor's degree in a related field and a minimum of three years of relevant experience. Candidates must also possess advanced experience in automobile estimating and hold a valid driver's license.

Avantages

• Competitive salary • Annual bonus • 4 weeks of flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Reimbursement of health and wellness expenses • Telework equipment

Compétences indiquées

• Analyse de données · Souhaitée
• Quality Control · Souhaitée
• Gestion de projet · Souhaitée
• Process Improvement · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Quality control
• Automobile appraisal
• Claims management
• Technical coaching
• Audit tools
• Policy standardization
• Training development
• Data analysis
• Risk assessment
• Process improvement
• Client experience
• Cost reduction
• Project management
• Estimating
• Quality Assurance
• Auditing
• Report Writing
• Valid Driver's License
• Quality Control
• Telehealth
• Self Development
• Settlement
• Casualty Insurance

Domaines d’emploi

• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• IT Quality Control Advisor
• Insurance Inspector
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators