IAM PING UID Operate Services

Résumé du poste

Job Title: IAM PING UID Operate Services Location: Canada (REMOTE) Type: Contract Job Description: Ticket Management Monitor overall OneUID SSO Platform health, performance, root cause analysis and problem management. Analytical Reports to identify any network or LDAP gateway issues and fix them manually or report for Ping Identity Support to avoid end user impact. Facilitate support case resolution with the vendor Support OneUID Services like PingID MFA enrollment issues, SSL renewals, New rollouts like Passwordless authentication Support IdP SAML Certificate Renewal and SP SAML Certificate…

Détails du poste

Job Title: IAM PING UID Operate Services Location: Canada (REMOTE) Type: Contract Job Description: Ticket Management Monitor overall OneUID SSO Platform health, performance, root cause analysis and problem management. Analytical Reports to identify any network or LDAP gateway issues and fix them manually or report for Ping Identity Support to avoid end user impact. Facilitate support case resolution with the vendor Support OneUID Services like PingID MFA enrollment issues, SSL renewals, New rollouts like Passwordless authentication Support IdP SAML Certificate Renewal and SP SAML Certificate update Update OneUID Wiki and keep it up to date. Prepare and share Weekly reporting to show primary incident trends, analytics current counts, ops projects, MTPs covered and SSO Login Analytics(User accounts, lockouts, apps accessed) Application On-boarding Support Support production deployment of new applications (~50 per month) when integrating with SSO as per the documents provided by the HP’s Ping Engineering team On-going Development & Change Management LDAP Gateway version upgrade & Conduct post upgrade monitoring Perform configuration changes at Ping Federate end like IdP Adapters, Selectors creations and updates Update existing HTML/Messages templates Create and Update Authentication Policy Tree and Fragments Create and Update OAuth ATMs, OIDC Policies Create and Update PingID Policies Audit & Compliance Support Support SOX audit teams every quarter by providing screenshots of SSO Integrated applications masking sensitive information Participate in audit walk-throughs every quarter with internal and external auditors and support the audit requests with evidences of SSO applications, if requested only. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Ce que vous ferez

The role involves monitoring the health and performance of the OneUID SSO Platform, conducting root cause analysis, and managing ticket resolutions. Additionally, it includes supporting application on-boarding and performing configuration changes at the Ping Federate end.

Exigences

Candidates should have experience with ticket management, SSO platforms, and LDAP gateways. Familiarity with Ping Identity services and compliance support for audits is also important.

Compétences indiquées

• Change Management · Souhaitée
• HTML · Souhaitée
• Analytical · Souhaitée
• analysis · Souhaitée
• Health · Souhaitée
• Analyse de données · Souhaitée
• Compliance · Souhaitée
• management · Souhaitée
• Development · Souhaitée
• Root Cause Analysis · Souhaitée
• Audit · Souhaitée
• Configuration · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Ticket Management
• OneUID SSO
• Root Cause Analysis
• Problem Management
• LDAP
• PingID
• MFA
• SAML
• OAuth
• OIDC
• Configuration Changes
• Audit Support
• SSL
• Application On-boarding
• Change Management
• Post Upgrade Monitoring