Administration Clerk - Specialty Care Peds

Administration Clerk – Specialty Care (Pediatrics) Temporary Full Time Requisition #: 1227 POSITION OVERVIEW The Administration Clerk – Specialty Care (Pediatrics) plays a key role in supporting the smooth, day-to-day operations of a busy clinical environment. This position is ideal for an organized and compassionate professional who thrives in a fast-paced setting and is committed to delivering exceptional patient service. The clerk provides essential administrative and clerical support, ensuring accurate documentation, efficient scheduling, and timely communication among patients, providers, and staff. With strong organizational skills and attention to detail, the Administration Clerk helps uphold the values of kindness, respect, compassion, and accountability while contributing to the delivery of high-quality care. Essential Duties & Responsibilities PATIENT SUPPORT * Greet patients warmly and with compassion, ensuring an excellent patient experience. * Assist patients in completing necessary forms and documentation, ensuring compliance with registration and check-in processes. * Verify insurance information, ensuring that patient billing records are accurate and up to date while following standardized verification procedures. * Provide patients with information regarding available services, policies, and procedures as outlined in patient communication guidelines. * Assist in resolving patient inquiries and concerns in a courteous and professional manner, escalating issues as necessary per escalation protocols. * Coordinate with clinical staff to facilitate smooth patient flow and reduce wait times by adhering to practice triage and workflow standard ADMINISTRATIVE SUPPORT & CLERICAL DOCUMENTATION * Greet patients and visitors professionally, ensuring a welcoming and efficient environment while adhering to standardized patient intake procedures. * Answer and direct phone calls, emails, and other correspondence efficiently, providing accurate information based on established guidelines. * Schedule, reschedule, and confirm patient appointments following the clinic’s scheduling protocol to optimize provider schedules and reduce no-shows. * Maintain and update patient records in the electronic medical record (EMR) system, ensuring accuracy and compliance with confidentiality regulations and documentation standards. * Process incoming and outgoing mail, including sorting, distribution, and responding to correspondence in line with practice guidelines. * Order, track, and maintain office supplies and equipment, ensuring operational readiness while following inventory management procedures. * Manage filing systems, both electronic and paper-based, ensuring records are organized, secure, and easily accessible according to the standardized filing structure. * Assist in preparing and reconciling invoices, billing statements, and payment processing for patient services in compliance with billing procedures. * Support data entry and record-keeping processes for patient demographics, insurance information, and medical documentation using standardized workflows. COLLABORATION & TEAM SUPPORT * Collaborate with other administrative and clinical staff to streamline office operations and enhance patient experiences * Follow the enhanced support model’s standardized workflows, policies, and established guidelines to ensure consistency in operations. * Send referrals and requisitions to appropriate organizations in collaboration with nursing staff * Participate in team meetings to discuss and improve office processes. * Ensure adherence to workplace safety protocols, infection control procedures, and office cleanliness standards in line with established policies. * Provide support to other areas of the office as needed REQUIRED QUALIFICATIONS EDUCATION * Completion of a secondary school (Grade 12) or equivalent plus up to six months postsecondary training KNOWLEDGE, SKILLS, & ABILITIES * Strong administrative and organizational skills with keen attention to detail * Proficiency in Microsoft Office and electronic medical record systems (e.g., Epic; experience with similar platforms is an asset) * Excellent communication and interpersonal skills with a patient-centered and professional approach * Ability to thrive in a fast-paced environment while managing multiple priorities efficiently * Sound critical thinking and decision-making abilities * Strong written and verbal communication skills * Effective team player with the ability to collaborate across multidisciplinary teams * Demonstrated ability to handle sensitive and confidential information with discretion * Ability to consistently demonstrate GHC’s values of respect, kindness, compassion, and accountability in all aspects of work. COMPENSATION: $25.29 – $26.31 UNION: CUPE POSITIONS: 1 POD AREA: 240 McNabb St. - Pediatrics OPERATIONS: Monday to Friday – Business Hours Weekends & Holidays Off SELECTION PROCESS: Please apply through our ADP Career Centre by August 6, 2026. Interested applicants are asked to submit a cover letter and resume indicating their qualifications for the position by the application deadline. The ADP Workforce Now Career Centre includes built-in technology that evaluates applications against job posting requirements and assigns a score based on relevant criteria. Those selected for interviews will be required to demonstrate their qualifications and required skills and abilities as outlined above. Group Health Centre is committed to an application and interview process and work environment that is fair, equitable, inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code/AODA. Applicants need to make any accommodation requests for the application or interview process known in advance by contacting the Human Resources Department at 705-759-5513. We thank all applicants, however only those under consideration will be contacted.

The Administration Clerk provides essential clerical and administrative support to ensure efficient daily operations in a pediatric specialty care environment. Responsibilities include managing patient intake, scheduling appointments, maintaining electronic medical records, and facilitating communication between patients and clinical staff.

Candidates must have completed secondary school (Grade 12) or equivalent, plus up to six months of postsecondary training. Proficiency in Microsoft Office and electronic medical record systems is required, along with strong organizational and communication skills.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Administrative support
• Clerical documentation
• Patient scheduling
• Electronic medical record (EMR)
• Data entry
• Customer service
• Communication
• Interpersonal skills
• Attention to detail
• Organizational skills
• Microsoft Office
• Billing
• Triage
• Record keeping
• Confidentiality
• Office Supply Management
• Patient Communication
• Epic EMR
• Invoice Reconciliation
• Administrative Support
• Patient Assistance
• Record Keeping
• Professionalism
• Accountability
• Workflow Management
• Organizational Skills
• ADP Workforce Now
• Compassion
• Patient Flow
• Billing Systems
• Pediatrics
• Decision Making
• Cleanliness
• Clerical Works
• Software Documentation
• Critical Thinking
• Data Entry
• Demography
• Electronic Medical Record
• Infection Control
• Interpersonal Communications
• Inventory Management
• Nursing
• Operations
• Payment Processing
• Telephone Skills
• Sorting
• Verbal Communication Skills
• Scheduling
• Collaboration

• Healthcare
• Administrative
• Customer Service & Support
• Administration Clerk
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine