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Résumé du poste

The Supervisor oversees the daily operations of a postal work unit, ensuring efficient mail sortation, routing, and delivery while managing staff performance and safety. They also provide leadership, coaching, and training to employees while resolving operational issues and maintaining customer service standards.

Détails du poste

Job Requisition Id: 201538 Business Function: Delivery Operations Primary City: Regina Other Location(s): Province: Saskatchewan Employment Type: Full-Time Employment Status: Temporary Language Requirement: English Essential Employee Class and Level: Working Hours: 40 per weekNumber of Vacancies: 1 Salary: Starting at $73,103.00 per annumJob Closing Date (YYYY-MM-DD): 2026-09-26 Job Description The Supervisor, Letter Carrier, Relief supervises the activities of a team of letter carriers, mail service couriers and RSMC’s assigned to a Postal station to ensure that proper procedures are followed in the handling and delivery of mail relay bundles and the administration of funds collected. Job Responsibilities Below are the main job requirements and responsibilities for the Supervisor, Letter Carrier, Relief. Plans, directs and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments. Schedules staff, determines the need for extra relief staff and authorizes overtime when required. Regularly checks on the performance and appearance of delivery employees while on their routes. Measures distances for delivery to new or existing points of call to ensure delivery service requirements will be met. Proposes solutions or changes to delivery routes, if required, and consults with Route Measurement Officers the changes. Assesses and recommends changes to the provision of relay bundles and drops to ensure the routes are properly serviced and that conveyance costs are minimized. Supervises, coaches and provides guidance and leadership to employees. Trains new employees in their various duties and instructs them in new methods and procedures. Resolves staff issues and consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Discusses various problems and changes in areas such as, safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached. Promotes and implements work place safety and health programs and processes for assigned team. Takes corrective action to rectify unsafe operating conditions. Job Responsibilities (continued) Enters employee, volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets. Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems. Reports repairs related to the building, operational equipment and assets to the Manager. Monitors and follows-up with appropriate third party and takes corrective action as required. Maintains good public relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g. broken mail box, loose dog, construction). Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery. Performs other related duties. Qualifications Education High School diploma or provincial equivalent (GED) (Equivalent Experience, as defined below, may be accepted in lieu of a High School Diploma). Experience Minimum 1 year experience managing a team. OR Minimum 2 years’ experience working within a unionized environment. Working knowledge of Microsoft Office. Other Candidate Requirements Possess a valid permanent driver’s license (no graduated or temporary license) Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes: a) Have not received more than 2 moving violations in last 3 year b) Have not had more than three demerit points assigned in one single violation c) Have not had license suspension or prohibition of any kind in last 3 years Assets: Post-secondary degree/diploma. Experience with distribution processes. Experience working in a customer service role (e.g., dealing with customers). Other Information Anticipatory staffing. Canada Post’s values and behaviours Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.

Ce que vous ferez

The Supervisor oversees the daily operations of a postal work unit, ensuring efficient mail sortation, routing, and delivery while managing staff performance and safety. They also provide leadership, coaching, and training to employees while resolving operational issues and maintaining customer service standards.

Exigences

Candidates must have a high school diploma or equivalent and at least one year of team management experience or two years in a unionized environment. A valid permanent driver's license with a satisfactory safe driving record is also required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Training · Souhaitée
• Operations Management · Souhaitée
• Leadership · Souhaitée
• Route Planning · Souhaitée
• Reporting · Souhaitée
• Santé et sécurité au travail · Souhaitée
• Microsoft Office · Souhaitée
• Coaching · Souhaitée
• Performance Monitoring · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team Management
• Operations Management
• Staff Scheduling
• Route Planning
• Performance Monitoring
• Coaching
• Leadership
• Conflict Resolution
• Workplace Safety
• Microsoft Office
• Customer Service
• Reporting
• Labour Relations
• Training
• Operations
• English Language
• Coordinating
• Valid Driver's License
• Service Standards
• Public Relations
• Labor Relations
• Suspension (Vehicle)
• Safe Driving

Domaines d’emploi

• Logistics
• Management & Leadership
• Customer Service & Support
• Government & Public Sector
• Transportation
• Letter Carrier
• Postal Service / Mail Room Worker
• Mail Carriers and Sorting Clerks
• Postal Service Mail Carriers