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Résumé du poste

Acts as the first point of contact for clients, managing referral intake and providing outreach regarding available services. Responsible for maintaining and updating the centralized database to ensure accurate client records.

Détails du poste

Company DescriptionThe Alzheimer Society of Alberta and Northwest Territories (The Society) is a not-for-profit association that brings awareness to Alzheimer’s disease and other dementias; helps alleviate the personal and social consequences of the disease, provides information, education and support programs, and promotes and funds research into the cause, prevention and cure. Our vision is each person living with dementia, and those supporting them, can thrive as we focus on care today and a cure for tomorrow. Our values are “CARE: Collaboration, Accountability, Respect, and Empathy.”Job DescriptionReporting to the Navigator Coordinator, this position is generally the first point of contact between the Society and our clients. This position is responsible for referring clients to services and provides an integral part of reviewing and updating the centralized database to ensure the Society has accurate and relevant information to meet clients, donors, and staff needs. We are seeking one individual in a temporary capacity who is eager to make a difference by utilizing their client service, data entry, problem-solving and communication skills. This is an opportunity to gain valuable experience while contributing to a team environment.This position will be responsible for:Supporting referral intake & ongoing follow upParticipating in the delivery of standardized programsProviding outreach regarding services and benefits availableMaintaining accurate and objective client recordsAssisting in raising public awareness about dementia and the way it affects families and individualsReviewing and modifying client accounts for accuracy and consistency based on Society standardsManually updating Society’s database after consulting with appropriate team membersOther duties and projects that are similar in nature of the position as required.Qualifications Preferred education requirement will include some post-secondary education in Social Work, Health Services, Human Services, or a related fieldExperience working in a customer/client service environment is requiredAn understanding of Alzheimer’s disease/dementia and care-partner issues is an assetFamiliar with services and resources needed by seniors and/or persons living with disabilitiesStrong verbal and written communication skillsDemonstrated interpersonal and problem-solving skillsAbility to remain professional and respectful in difficult and sensitive situationsExperience using MS Office 365Experience working in a database or with data entry is considered an asset.Strong attention to detail and accuracyFlexible and adaptableRecent and clear vulnerable sector check. Additional InformationAs part of the Summer Job Grant this position requires the applicant: To be between 15 and 30 years of age (inclusive) at the start of employment.To be a Canadian Citizen, permanent resident, or person on whom refuges protection has been conferred under the Immigration and Refugee Protection Act, S.C. 2001, c.27.To be able to legally entitled to work according to the relevant provincial legislation. Working conditions: This position is full time in office for the term of the contract (temporary position from May 16 – August 28, 2026).35 hours per week, Monday – Friday 8:30 am – 4:30 pm, with occasional planned evenings and weekends. salary: $23.00 / hour + 4% vacation paid semimonthly. Company: Alzheimer Society of Alberta and Northwest Territories

Ce que vous ferez

Acts as the first point of contact for clients, managing referral intake and providing outreach regarding available services. Responsible for maintaining and updating the centralized database to ensure accurate client records.

Exigences

Requires experience in customer service and some post-secondary education in Social Work, Health Services, or a related field. Applicants must be between 15 and 30 years old and possess a clear vulnerable sector check.

Avantages

• Vacation Pay

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client Service
• Data Entry
• Problem Solving
• Communication
• Referral Intake
• Outreach
• Record Maintenance
• MS Office 365
• Interpersonal Skills
• Attention To Detail

Domaines d’emploi

• Social Services
• Healthcare
• Customer Service & Support
• Administrative