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Résumé du poste

The Senior Lawyer Support Representative acts as the primary point of contact for external lawyers and vendors, managing contract cycles and billing inquiries. They also provide mentorship, training, and technical support to the Lawyer Support team while ensuring compliance with LABC tariffs and policies.

Détails du poste

LEGAL AID BC TO: LABC STAFF (cc: BCGEU) FROM: HUMAN RESOURCES DEPARTMENT POSITION: SENIOR LAWYER SUPPORT REPRESENTATIVE ONE FULL-TIME TERM POSITION – VANCOUVER (To June 29, 2027) COMPETITION NO: B046-26 DATE POSTED: September 15, 2026 CLOSING DATE: September 23, 2026 STARTING DATE: ASAP SALARY: Job Class 12 ($60,006 - $68,490) *market adjusted HOURS OF WORK: 8:30 am – 4:30 pm This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle. Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better. PRIMARY FUNCTION: Represents the Lawyer Services Department as a senior representative to act as the first point of contact for external lawyers and third-party vendors working on legal aid contracts and provide training and support to the Lawyer Support team. The Senior Lawyer Support Representative provides end to end support during contract cycle including: new lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration and Family Law. This position completes complex duties to support the team, including invoice validation reports, assess difficult requests and inquiries from lawyers, administration of invoice adjustments and provide mentorship and guidance to Lawyer Support Representatives. The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job. VALUES STATEMENT: Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal. DUTIES: REVIEW, PROCESS AND ASSESS INVOICES TO ENSURE ACCURACY OF LAWYERS BILLINGS: Review, assess and use discretion to approve, or deny extraordinary invoices in CIS Ensure claims are billed in accordance with the policies set out in the LABC Tariffs, Intake Policies and Procedures and the lawyer’s contract and that the sequence of services billed fit within the structure of the justice systems court processes; Assess invoices by reviewing previous and/or related invoices, as well as related authorizations, service requests, service assessments, contracts, notes and supporting documents; Where assessment of invoices results in a determination that an invoice is not payable, reject the invoice, communicate the reason to the lawyer and make notes in CIS; Review and process overpayment from previous invoices by preparing adjustment invoice for processing by supervisor, add notes in CIS and communicate findings to lawyer; Identify errors, omissions and unsupported billings based on Tariff policies; Recognize unusual invoices or lawyer invoicing patterns, draft explanatory communication and forward to Audit Department, where necessary; Receive, record, assess CIS data and manual invoices from transcription companies for reimbursement of provincial sales tax; Where more information is needed to complete an invoice review, prepare and send correspondence for request of information; Refer lawyer requests to supervisor, manager or case review lawyer as required; Make approval recommendations to direct supervisor for out-of-mandate cases, as required; For complex Extended Services or Criminal Case Management requests, determine if a financial reassessment is necessary and refer to Intake, review and provide billing summary to the case review lawyer and update CIS records and update Supervisor to issue contract, where necessary; Receive, review, and triage requests from Lawyer Portal to Case Management Coordinators or family law or criminal law team for extraordinary fees and disbursements; Ensure all requests include required information and are valid based on LABC Tariff and internal policies; Use case review lawyer case notes as a basis to write and generate authorization decisions on case management files into CIS and communicate decision to the lawyer; Ensure that invoice validation reports are addressed in a timely way and manage backlog, as necessary; Review and process adjustment invoices created by Lawyer Support Representatives. PROVIDE HELPDESK SUPPORT TO LAWYERS AND STAKEHOLDERS: Provide support to lawyers using Lawyer Portal, including updating profile information, invoicing, authorizations, payments, contracts and resources functions; Troubleshoot technical issues in the Lawyer Portal, liaise with the Lawyer Services team and IT department when necessary; Provide information on a range of topics including: interpretation of complex tariff billing rules and entitlements for legal services or expenses, inquiries about policies and procedures, status of authorizations or payments, LABC client contract service restrictions; Respond to inquiries from lawyers, external transcript service providers, internal LABC departments and case review lawyers on case management files, general case management and guidelines and procedure issues. PROCESS LAWYER APPLICATIONS AND PROVIDE ONBOARDING AND OFFBOARDING SUPPORT: Review and approve applications from lawyers to become a legal aid lawyer by reviewing their status with Law Society of BC; Coordinate with other departments to ensure access to systems and resources; set the lawyer up in CIS, and the lawyer portal and send welcome email to lawyers; Schedule and provide extensive one on one onboarding meetings with new legal aid lawyers including review of functions in the lawyer portal, reviewing all sections of the LABC tariffs, billing policies, the LABC contact list, payment expectations and document in CIS the lawyer’s practice set up and legal experience; Where the Audit department’s review of invoices from a new lawyer identifies a billing concern, contact the lawyer to review process and applicable guidelines and procedures; Process applications for vendor number from lawyers who are returning to LABC work, including consulting with the Audit department. PROVIDE TRAINING AND SUPPORT TO LAWYER SUPPORT REPRESENTATIVE TEAM: Support direct supervisor to provide training of employees and casuals; Act as departmental support to answer questions, provide mentorship and advice to Lawyer Support Representatives for complex issues, questions and / or difficult decisions related to their duties; Assist in updating department training and reference materials; Review and interpret billing procedures and policies and recommend changes, as necessary; Review authorization decisions made by Lawyer Support Representatives, as necessary. PERFORM ADMINISTRATIVE DUTIES: Attend department meetings, present billing problems with solutions for consideration; Draft correspondence; Assist and provide information for lawyer recruitment and retention strategies; Provide input to changes in department policies and procedures; Maintain procedure manual updates; Use computer and other office equipment. PERFORM OTHER RELATED DUTIES: Liaise with referring offices, local agents and other internal departments; and Perform other related duties as required QUALIFICATIONS: Basic Requirements Grade 12 education supplemented by courses in Law, Criminology, or related discipline Minimum (4) years relevant experience as outlined in related requirements, including at least 3 years as a Lawyer Support Representative Experience in supervisory or leadership role and/or supervisory courses OR an equivalent combination of education and experience Rated Requirements Knowledge of criminal, family, immigration, judicial appeals and human rights court and tribunal processes Knowledge of LABC policies and procedures Advanced knowledge of LABC Tariffs Advanced knowledge of lawyer billing practices Knowledge of technical tools and online/web-based environment Knowledge of LABC client relations and case management systems Ability to interpret system-generated billing error messages Ability to draft routine correspondence Ability to identify, analyze and solve problems Ability to organize workload, identify urgent work items and set priorities Ability to cope with heavy volume of work and meet deadlines Ability to work with numbers and pay attention to detail Ability to work independently and as part of a team Ability to deal with frustrated, demanding and/or hostile lawyers Ability to understand and assess LABC Intake coverage and referral Policy Must have excellent communication and interpersonal skills Must be familiar with general software applications (MS Word, Outlook) Must be able to provide technical support to lawyers online system Ability to assist and train lawyers and their staff on multiple tariffs and Lawyer Portal Ability to assist and train departmental staff on Lawyer Support Representative role Ability to adapt to constant policy and procedure changes This competition may require skills testing based on the qualifications for this position such as: Microsoft 365 (Office Suite) – Word, Excel, Outlook, PowerPoint Spelling Typing Written Assessment Employment is conditional upon completing and obtaining clearance from the following: Criminal Record Check (CRC) in accordance with the Criminal Records Review Act Security clearance check by BC Corrections including a Canadian Police Information Computer (CPIC) system check We offer (based on your employment status and affiliation): Four weeks paid vacation to start that grows the longer you are with LABC An excellent employee benefits package, where premiums are 100% paid by LABC A generous defined benefit pension plan Support for training and development An Employee and Family Assistance program The opportunity to participate in various Employee programs (Employee Wellness, etc.) Support for a healthy work/life balance Generous leave provisions (sick time, special leaves) 13 paid statutory holidays An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time) Transit friendly employer for eligible staff to have their commute subsidized Dog-friendly offices Dedicated Cultural Leave provisions for Indigenous employees An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace VISIT OUR WEBSITE AT www.legalaid.bc.ca Legal Aid BC is recognized as one of BC’s Top 100 Employers: https://reviews.canadastop100.com/top-employer-legal-aid-bc We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.

Ce que vous ferez

The Senior Lawyer Support Representative acts as the primary point of contact for external lawyers and vendors, managing contract cycles and billing inquiries. They also provide mentorship, training, and technical support to the Lawyer Support team while ensuring compliance with LABC tariffs and policies.

Exigences

Candidates must have a Grade 12 education supplemented by courses in Law or Criminology and at least four years of relevant experience, including three years as a Lawyer Support Representative. Proficiency in legal billing practices, LABC policies, and technical support for online systems is required.

Avantages

• Paid vacation • Employee benefits package • Defined benefit pension plan • Training and development support • Employee and family assistance program • Employee wellness program • Flexible hybrid work arrangement • Transit subsidy • Dog-friendly offices • Cultural leave • Statutory holidays

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Mentorship · Souhaitée
• case management · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Conflict Resolution · Souhaitée
• Technical Support · Souhaitée
• Onboarding · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Legal support
• Invoice processing
• Billing compliance
• Technical support
• Mentorship
• Conflict resolution
• Case management
• Data entry
• Policy interpretation
• Communication
• Problem solving
• Time management
• Microsoft Office
• Customer service
• Onboarding
• Office Equipment
• Invoice Review
• Microsoft 365
• New Hire Orientations
• Technical Issues
• Ability To Meet Deadlines
• Administrative Functions
• Microsoft Access
• Microsoft Word
• Microsoft Excel
• Accounts Payable
• Technical Support
• Auditing
• Reconciliation
• Billing
• Billing Systems
• Case Management
• Medical Records
• Consulting
• Training And Development
• Criminal Law
• Criminology
• Equities
• Error Messages
• Family Law
• Sales Tax
• Leadership
• Help Desk Support
• Interpersonal Communications
• Invoicing
• Microsoft Outlook
• Employee Onboarding
• Microsoft PowerPoint
• Tariff
• Triage

Domaines d’emploi

• Legal
• Administrative
• Customer Service & Support
• Government & Public Sector
• Management & Leadership
• Lawyer
• Lawyer (General)
• Lawyers