Customer Complaints Coordinator (Temporary)

At KDC/ONE, we are leaders in contract manufacturing and the largest manufacturer of deodorants in North America. At the heart of our values is excellence, which motivates us to do everything possible to carry out our clients' projects. In addition to our major specializations, we continually strive to innovate to design more than a thousand other beauty, health and hygiene products. The mission we offer you Do you want to evolve in a role where your sense of organization, your analytical mind and your rigor will have a concrete impact on the satisfaction of our customers? As a Customer Complaints Coordinator, you will be at the heart of the non-conformance management process. You will coordinate investigations, follow up on customer complaints and document files, while collaborating with several internal teams and with our external partners. Through your work, you will directly contribute to maintaining the highest standards of quality and continuous improvement at KDC/ONE. An Overview Of Your Everyday Life Ensure the handling and follow-up of customer complaints concerning raw materials, components and finished products. Coordinate analyses with internal teams to identify causes and corrective actions. Prepare, complete and transmit the required documentation to the various internal and external stakeholders. Carry out the necessary follow-ups in order to meet deadlines and ensure the closure of files. Maintain complete, rigorous documentation that complies with quality requirements. Receive and manage samples or evidence required for investigations. Apply Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMP). Actively participate in the continuous improvement of our quality processes. Perform any other related duties as required by operational requirements. You are the ideal candidate if you have A DEC or experience deemed equivalent. At least 3 years of experience in a manufacturing environment, ideally in a production or quality environment. Excellent proficiency in computer tools, including Excel, Word and AS400 (an asset). A functional level of French and English in order to communicate with our customers, suppliers and partners, as well as to process documentation. Excellent organizational skills and great attention to detail. An analytical approach and strong problem-solving skills. Excellent communication and collaboration skills. Autonomy, initiative and the ability to manage several files simultaneously. What Makes This Opportunity Unique You will join a quality team recognized for its expertise and you will contribute to files that have a direct impact on our customers and our operations. This mandate represents an excellent opportunity to develop your expertise in a stimulating manufacturing environment, where collaboration and continuous improvement are part of the daily life. 📅 This is a full-time temporary mandate as part of a maternity leave replacement.

Coordinate investigations and follow up on customer complaints regarding raw materials, components, and finished products. Collaborate with internal teams and external partners to identify causes, implement corrective actions, and maintain rigorous quality documentation.

Requires an associate degree or equivalent with at least 3 years of experience in a manufacturing, production, or quality environment. Candidates must be proficient in Microsoft Office, have functional English and French skills, and possess strong analytical and organizational abilities.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Complaint Management
• Non-conformance Management
• Root Cause Analysis
• Corrective Actions
• Quality Assurance
• Standard Operating Procedures
• Good Manufacturing Practices
• Continuous Improvement
• Excel
• Word
• AS400
• Problem Solving
• Organizational Skills
• Attention To Detail
• Communication
• Collaboration

• Manufacturing
• Customer Service & Support
• Management & Leadership

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Postuler avant le

22 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level