Enrollment Consultant – Project Employee

The Enrollment Consultant is responsible for engaging and enrolling candidates into their Right Management service benefit program by providing a ‘best in class’ customer service and experience in and outbound and inbound call center environment. Efficient and effective enrollment directly correlates to total utilization of programs and overall take up, which directly impacts Right Management profitability and revenue. This position is project-based and hours will vary based upon the business needs and volume, not to exceed 28 hours a week. Accountabilities Results & Strategy The Enrollment Consultant must successfully contact candidates via various methods in order to enroll them in the Right Management program identified for them. The Enrollment Consultant must assess and determine special needs or issues influencing the engagement decision, explaining the nature of our service offerings, assisting in mode of service preference and selection, and offer accelerated or conventional start scenarios resulting in service initiation. Data integrity and maintaining accurate records in various systems is also required. Client & Candidate Provide an exceptional experience for both candidates and clients to ensure that they utilize the programs that have been selected for them and are successful in initiated the programs. Thought Leadership Lead with guiding values of ManpowerGroup and ensure that relevant industry knowledge is provided to candidates Experience Required ● Industry: Virtual contact center experience preferred ● Education: Bachelor’s degree or equivalent experience ● Technology: Competency in MS office products, ability to multitask and a high level of data integrity ● Experience: excellent customer service skills Nice to Have ● Language: bilingual experience (English, French, Spanish). ● Experience: previous experience in a similar role ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided.

The Enrollment Consultant is responsible for engaging and enrolling candidates into service benefit programs via inbound and outbound calls. They must assess candidate needs, explain service offerings, and maintain accurate records within company systems.

Candidates should have a bachelor's degree or equivalent experience and proficiency in Microsoft Office products. Previous experience in a virtual contact center and bilingual skills are considered strong assets for this role.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Call center operations
• Data integrity
• Multitasking
• Communication
• Problem solving
• Microsoft Office
• Enrollment management
• Inbound Calls
• Workplace Inclusivity
• Service Offerings
• Thought Leadership
• Multilingualism
• Management
• Customer Service
• Data Integrity
• English Language
• Spanish Language
• French Language

• Customer Service & Support
• Human Resources
• Consulting
• Administrative
• Consultant/Project Employee
• Enrollment Specialist
• Client Information Workers Not Elsewhere Classified
• Eligibility Interviewers, Government Programs

Formation minimale

Baccalauréat

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

28 heures par semaine