Homelessness Prevention Intake / Diversion Worker (TFT) (CUPE 65.26)

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential. As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career. As a Homelessness Prevention Intake / Diversion Worker, you’ll be the first point of contact for individuals and families experiencing or at risk of homelessness, assessing their needs and connecting them to housing and community supports. Your work will help prevent homelessness, improve housing stability, and positively impact the quality of life of vulnerable residents. Big vision. Real opportunities. Unlimited potential. That’s Norfolk. Duties and Responsibilities: Provide customer service and respond to inquiries from people who are experiencing homelessness or are at risk of homelessness in a variety of settings Assess the housing needs of the individual or family using the appropriate assessment tool (VI-SPDAT or SPDAT) Divert people away from homeless services as appropriate by referring to internal and external supports Facilitate admission to the emergency housing program as appropriate Support the individual or family in connecting to natural supports, internal supports within the Social and Housing Services Department or external supports within the community to divert admission to emergency housing and prevent homelessness Facilitate admission to the emergency housing program when diversion from homelessness is not possible by connecting the individual or family to the external service delivery partner for the emergency housing program Maintain appropriate client records and service delivery data in the relevant departmental software program (e.g. HIFIS) Other administrative tasks as assigned and related to the delivery of the Homelessness Prevention Services program Knowledge and Experience: Two (2) year diploma in a related discipline such as Social Services Worker, Human Services, Addictions Counselling Additional training and/or certification in mental health, addictions and/or trauma counselling would be considered an asset Over two (2) years’ experience in a Social Services related position with direct experience in crisis intake and support, in-house shelter services, addictions and/or mental health intake and case management. Skills and Abilities: Valid Ontario Driver’s Licence and access to a reliable vehicle Excellent interpersonal skills Working knowledge of all community services and supports Experience working directly with people who are experiencing homelessness or who are at imminent risk of being homeless In depth knowledge and understanding of the risk factors for homelessness and the barriers to achieving housing stability for vulnerable people Training and/or experience in motivational interviewing and the use of assessment tools such as the VI-SPDAT and SPDAT Experience using homeless related data bases such as HIFIS Experience working with crisis situations and conflict resolution for vulnerable populations with tri-morbidity Computer knowledge in corporate standard software (Microsoft Office) and department specific software, including database programs Posting #: CUPE 65.26 Position: Homelessness Prevention Intake / Diversion Worker Position Code: 7SHPIW Status: Temporary Full Time (date of hire for approximately 12 months) Number of Vacancies: 1 Employee Group: CUPE Local 4700 Wage: $28.59 - $35.70 per hour Hours Worked per Week: 35 Division: Emergency and Social Services Department: Housing and Social Services Reports to: Program Supervisor, Housing and Homeless Prevention Services Location: Simcoe, ON (primarily in-office, with a combination of site work and potential flexible work arrangements based on operational requirements of the role) Posting Period: August 10, 2026 - August 24, 2026 How to Apply: Ensure the file extension for your resume document is .doc, .docx or .pdf If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file. Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance. The Corporation of Norfolk County does not use Artificial Intelligence for the purpose of screening, assessing, or the selection of candidates. Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education. Thank you for your interest in this position. Only those to be interviewed will be contacted.

The worker will serve as the first point of contact for individuals experiencing homelessness, assessing their needs and connecting them to appropriate housing and community supports. They are responsible for facilitating emergency housing admissions when diversion is not possible and maintaining accurate client records in departmental software.

Candidates must possess a two-year diploma in a related discipline such as Social Services or Addictions Counselling and have over two years of experience in crisis intake or case management. A valid Ontario driver's licence and proficiency in assessment tools like VI-SPDAT are also required.

• Service à la clientèleSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Homelessness prevention
• Intake assessment
• Crisis intervention
• Case management
• Motivational interviewing
• VI-SPDAT
• SPDAT
• HIFIS
• Conflict resolution
• Social services
• Addictions counselling
• Mental health support
• Customer service
• Data entry
• Housing support
• Motivational Interviewing
• Administrative Functions
• Artificial Intelligence
• Mental Health
• Case Management
• Social Work
• Customer Service
• Conflict Resolution
• Health Risk Assessments
• Human Services
• Innovation
• Interpersonal Communications
• Microsoft Office
• Trauma Care
• File Extension

• Social Services
• Government & Public Sector
• Customer Service & Support
• Administrative
• Intake Worker
• Case Worker
• Social Work Associate Professionals
• Child, Family, and School Social Workers

Formation minimale

Diplôme collégial

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Exigences de lieu

Country, Canada