Senior Analyst, Industry Relations (8 month term in Toronto)

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you! | Who we are We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change. Payments Canada — where our country connects: Payments Canada — Who we are | Our culture With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada! Do you want to make payments easier, smarter and safer for Canada? Join us today! You need to work here if You love working with passionate, ambitious and collaborative colleagues. You want to be challenged and lead unique initiatives. You want to grow, develop and become a subject matter expert in your field. You want your work to make an impact in your community and country. Come and join us — where payments meet purpose! | What we are looking for Payments Canada’s mandate is to establish and operate national systems for the clearing and settlement of payments in Canada, and other arrangements for making or exchange of payments, and to facilitate payment system interoperability and innovation. In fulfilling this mandate, Payments Canada works to promote the efficiency, safety and soundness of its clearing and settlement systems, while taking into account the interests of payment system users. Our systems are at the heart of the Canadian financial system, enabling the clearing and settlement of hundreds of billions of dollars of payments each day. Reporting to the Manager, Member Engagement, the Senior Analyst, Industry Relations, supports Payments Canada’s efforts to build and maintain strong relationships across the Canada Payments ecosystem. The Senior Analyst, Industry Relations, acts as a key liaison, fostering productive, collaborative connections with members and stakeholders to support the organization’s Industry engagement and relationship building. The Senior Analyst also contributes to the development and execution of Payments Canada’s industry engagement initiatives, ensuring members’ perspectives are understood and integrated. This role requires excellent relationship management skills and the ability to work cross-functionally with teams across Payments Canada. This is a temporary position for 8 months based out of our Toronto office. | A day in the life Reporting to the Manager, Member Engagement, the Senior Analyst, Industry Relations is responsible for but not limited to: Industry Engagement & Strategy Support the execution and refinement of formal Industry Relations and enterprise engagement models for Payments Canada. Develop and implement industry engagement strategies in partnership with member engagement team members for specific Members as assigned. Deliver annual account plans for assigned member relationships that identify priorities for the year, taking into account modernization priorities and Member issues. Manage the assignment of Member Accounts as required to best support the goals and objectives of Industry Relations. Industry Analysis & Awareness Develop awareness of the external payments environment, domestically and internationally. Identify and track trends that will affect Payments Canada’s members and stakeholders. Provide intel and insights gathered in interactions with members to partners within Payments Canada to improve interactions and ensure success of initiatives. Provide input related to the strategic plan, long-term desired outcomes, and major initiatives to internal and external stakeholders. Relationship Management & Liaison Relationship Management: Continually manage relationships with members and stakeholders at appropriate levels. Internal Liaison: Act as the liaison for Industry Relations with assigned internal stakeholders and partners. Cross-Functional Support: Participate in working groups and direct 1:1 engagement to support effective delivery of modernization and other objectives. Team Collaboration: Work with the Industry Relations team and the Analyst, Industry Relations, to ensure execution of various team tasks or deliverables. Contacts and Communication Act as the focal point for communicating key messages (strategic plan, risk management activity, research, new services, etc.) to assigned relationships. Maintain and enhance Payments Canada’s image through participation and speaking engagements at industry-level and Payments Canada-led conferences. Participate in relevant industry associations and provide timely communications and analysis to the Manager and Modernization team. Contribute to change management and implementation of Payments Canada services within the ecosystem. |What you need to be successful Undergraduate degree in a relevant discipline (e.g., Business Administration, Economics, Commerce, or a related field). A minimum of five (5) years of experience within the payments and/or financial services sector and a minimum of two (2) years of progressive experience specifically in client engagement, stakeholder management, or relationship management. The incumbent will work primarily within the Greater Toronto Area (GTA) and/or Ottawa region. Occasional travel to other centers such as Montreal, Calgary, and Vancouver will be required Proven ability to build, manage, and influence high-level relationships with external members and internal cross-functional teams. Excellent presentation and persuasion skills; able to establish credibility quickly and represent the organization at industry conferences. Ability to analyze complex market trends and translate them into actionable annual account plans. Capable of high performance in ambiguous, fast-paced, and rapidly changing situations. Superior problem-solving skills with a proactive approach to identifying member needs and process improvements. A strong team player who can collaborate with and mentor junior analysts within the Industry Relations team. Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite for reporting and analysis. Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks. | Salary range Our target starting rate for this role is $100,300 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below. Please submit your application by August 18, 2026. | What's in it for you? Flexible, hybrid (remote/office) environment. Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible). Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over). Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days. 26 weeks of paid maternity and parental leave top-up (if eligible) Rewards and recognition program. Access to office gym facilities. Internal and external professional development opportunities. Fun team and organizational events. Monthly all staff forums led by our Executive Leadership Team. | Our Commitment to Fair Hiring At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements. It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions. | Our diversity, inclusion and equity commitment At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued. We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing [email protected]. We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.

The Senior Analyst, Industry Relations acts as a key liaison to build and maintain strong relationships with members and stakeholders across the Canadian payment ecosystem. They are responsible for developing industry engagement strategies, managing account plans, and providing actionable insights to support organizational objectives.

Candidates must possess an undergraduate degree in a relevant field and at least five years of experience in the payments or financial services sector. Additionally, a minimum of two years of progressive experience in client engagement or relationship management is required.

• Flexible hybrid environment • Competitive compensation package • Annual variable bonus • Defined contribution pension plan • Health and dental coverage • Mental health coverage • Life insurance • Health spending account • Paid vacation • Paid sick and personal days • December holiday shutdown • Paid maternity and parental leave top-up • Rewards and recognition program • Office gym facilities • Professional development opportunities

• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Relationship management
• Stakeholder management
• Industry analysis
• Strategic planning
• Account management
• Cross-functional collaboration
• Communication
• Presentation skills
• Persuasion
• Problem-solving
• Market trend analysis
• CRM
• Salesforce
• Microsoft Office Suite
• Change management
• Employment Equity
• Reporting and Analysis
• Industry Analysis
• Influencing Skills
• Generative Artificial Intelligence
• Influencing Without Authority
• Relationship Management
• Time Off Management
• Research
• Mental Health
• Customer Relationship Management
• Business Administration
• Strategic Planning
• Change Management
• Decision Making
• Disabilities
• Economics
• Payment Systems
• Financial Services
• Financial Systems
• Settlement
• Leadership
• Innovation
• Interoperability
• Problem Solving
• Risk Management
• Market Trend
• Microsoft Office
• Persuasive Communication
• Presentations
• Relationship Building
• Stakeholder Management
• Process Improvement

• Finance & Accounting
• Management & Leadership
• Consulting
• Government & Public Sector
• Industry Relations Manager
• Strategic Planner / Analyst
• Management and Organization Analysts
• General and Operations Managers

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

19 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine