Bilingual Client Care Specialist

The Bilingual Client Care Specialist (Spanish & English) will work directly with our plan members, plan sponsors, clients, advisors, and service providers to provide an exceptional experience. This will include being the voice of the People Corporation brand through our client care centre by responding to general inquiries about the plans, benefits, and coverage, and assisting with troubleshooting and resolving problems with the goal of doing so with a single contact. THE BILINGUAL CLIENT CARE SPECIALIST WILL: * Provide exceptional customer care. * Interact with plan members, clients, advisors, and service providers via phone and email, to provide responses to inquiries about claims, eligibility, and services. * Ensure that service standards are met or exceeded. * Obtain, analyze, and verify the accuracy of claim submissions and data. * Assist members with the online portal and mobile app. * Assist service providers with the online portal for submission of claims. * Initiate and/or implement correct action as needed to ensure that an excellent standard of service and a high level of client satisfaction is maintained. TO BE SUCCESSFUL AS A BILINGUAL CLIENT CARE SPECIALIST WITH PEOPLE CORPORATION, YOU WILL NEED: * Minimum of 3 years customer care experience (insurance, and health and dental benefits claims is an asset) * Fluency in both Spanish and English is required (written and verbal) * Flexible working hours - Willing to complete an 8-hour shift between 7:00am - 7:00pm (Central) * Strong communication skills and excellent attention to detail. * Technical knowledge on application base system * A desire to provide exceptional customer service, and a valuable experience to clients. WHAT'S IN IT FOR YOU: * Learn by working alongside our experts * Extended health care and dental benefits * A retirement savings plan with company contributions * A suite of Health & Wellness offerings * Mental Health programs and support for you and your family * Assistance for the completion of industry designations * Competitive compensation At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected]. The base salary for this position is between $45,000 - $55,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

The specialist will serve as the voice of the brand by responding to general inquiries regarding plans, benefits, and coverage, while assisting members and providers with troubleshooting and resolving problems, aiming for single-contact resolution. Key duties include interacting via phone and email to address claims and eligibility questions, verifying claim accuracy, and assisting with online portals and mobile apps.

Candidates must possess a minimum of three years of customer care experience, with insurance or benefits claims experience being an asset, and fluency in both Spanish and English is mandatory for written and verbal communication. Successful applicants must also be willing to work an 8-hour shift between 7:00 am and 7:00 pm Central time and demonstrate strong communication skills and attention to detail.

• Group Benefits Plan • Retirement Savings Plan

• Analyse de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingualism
• Customer Care
• Client Interaction
• Problem Resolution
• Claims Processing
• Eligibility Verification
• Data Analysis
• Attention To Detail
• Communication Skills
• Online Portal Assistance
• Mobile App Support
• Service Standards Adherence

• Customer Service & Support
• Human Resources
• Administrative

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Canada