Customer Care Specialist - Temporary

The Customer Care Specialist is responsible for interacting with our entire customer base, regardless of buying platform and method of communication. This role ensures that that superior customer service is delivered at all times to customers as well as successfully collaborating with internal departments to solve customer issues and concerns. RB Global (NYSE: RBA) RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

The Customer Care Specialist interacts with customers across various platforms to provide superior service. They collaborate with internal departments to resolve customer issues and concerns effectively.

Candidates must have 1-3 years of experience in a high-volume contact center and possess strong computer and data entry skills. Knowledge of tax exemption regulations and the ability to maintain a positive attitude in high-pressure situations are required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Data entry
• Keyboarding
• Communication
• Problem solving
• Computer literacy
• Tax exemption regulations
• Phone system operation
• Patience
• Positive attitude
• Heavy Hauling
• Agriculture
• Asset Classes
• Asset Management
• Online Auctions
• Benchmarking
• Bidding
• Construction
• Management
• Customer Service
• Procurement
• Leadership
• Innovation
• Material Handling

• Customer Service & Support
• Logistics
• Transportation
• Administrative
• Customer Care Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine