Resident Services Manager (Mat Leave Coverage) - Seniors Living

Company DescriptionWe are S&R Group and for over 60 years we have been building communities "where friendships flourish and life is enriched". We are looking for people who, like us, believe the work we do has a positive impact on their community and that together we can continue supporting our Residents and their families.Job DescriptionMake a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents.Position Summary:Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.Behavioural Qualities:Engaging, positive attitude--stop and say hi to our Residents and see how they are doing!Professional and expressive telephone manner – ability to “sell” retirement livingUnderstand and promote a “Hospitality” environment within the homeExhibit a highly developed ability to actively listen to prospect’s and resident’s needsDemonstrates flexibility and creativity in problem solvingForward, independent and innovative thinkingResponsibilities:Reception and office duties for the “Seniors Living” homeConduct sales-effective “Tours” of the SL home with walk-in’s and booked appointmentsPrioritize appointments and proactively and positively resolve conflicts as they ariseMaintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority listsUsing Canva to create advertisements or announcements for our Facebook pageResponds to phone and email inquiries – providing general information and referring inquiries to the appropriate sourceOther duties and responsibilities as assigned or requiredQualificationsQualifications:Persuasive Marketing and Sales experience requiredPost Secondary Education with a diploma in Office AdministrationExcellent interpersonal, communication and organizational skillsFamiliarity/ability to understand the Retirement Home Act and Residential Tenancies ActExperience in an Office and or a Care Home setting an assetExtensive computer literacy skills including Word, Excel and OutlookAbility to maintain records, prepare contracts and complete billingDemonstrated ability to effectively manage time-sensitive tasksPro-active approach and able to work with minimal supervisionAbility to work under pressure in busy, fast-paced environmentAdditional InformationWhile our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team. This posting is for an upcoming vacancy. This posting is for a temporary position. Department: Office

Manage the office operations and reception duties for a seniors living community, including payroll and invoice processing. Conduct sales tours for prospective residents and handle inquiries to promote retirement living.

Requires post-secondary education in Office Administration and experience in persuasive marketing and sales. Candidates must be proficient in Microsoft Office and familiar with the Retirement Home Act and Residential Tenancies Act.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Marketing
• Sales
• Office Administration
• Interpersonal Communication
• Organizational Skills
• Conflict Resolution
• Payroll Processing
• Canva
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Billing
• Time Management
• Active Listening
• Customer Service
• Contract Preparation

• Administrative
• Sales
• Hospitality
• Management & Leadership
• Social Services

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine