Loss Prevention Agent (8 month Term)

As a Loss Prevention Agent you will ensure SCU’s Risk Tolerances are achieved and a consistent member experience is created through monitoring of daily delinquencies and responding to member and interdepartmental inquiries and requests regarding Credit Deferral Program. RESPONSIBILITIES: * Monitor Consumer members accounts through daily system-generated reporting, ensuring company risk tolerances are being adhered to, while gaining efficiencies through centralized reporting processes * Facilitate with various internal departments and respond to all Requests while following best practices, and when needed seek legal opinion with the support of Manager, Loss Prevention * Process transactions, apply restrictions/holds, and update records in the banking system ensuring accuracy and efficiency at all times * Participate in the preparation of departmental reports for tracking and record-keeping * Maintain thorough knowledge of and adhere to credit union policies/procedures and all other legislative requirements in the areas of lending, risk management, security and fraud prevention * Respond to staff inquiries and resolve questions and concerns wherever possible, referring more complex issues to the Manager, Loss Prevention * Provide additional services as required * Work collaboratively with colleagues to achieve departmental and organizational goals QUALIFICATIONS: * Grade 12 Diploma, plus one to three years of job-related experience, or an equivalent combination of education and experience. * Knowledge of regulatory requirements and legislation would be considered an asset. * Excellent interpersonal skills, written and verbal communication skills * Software proficiency * Demonstrated negotiation, analytical and reasoning, prioritization, organization, time management, planning and follow-up skills * Knowledge of SCU’s products and services would be considered an asset CLOSING DATE: JULY 7, 2026

The agent monitors consumer accounts and daily delinquencies to ensure company risk tolerances are met. They handle credit deferral inquiries, process banking transactions, and collaborate with internal departments to manage risk and fraud prevention.

Candidates need a Grade 12 diploma and one to three years of related experience or an equivalent combination. Strong communication, negotiation, and analytical skills are required, with knowledge of regulatory requirements and SCU products being an asset.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Risk Management
• Delinquency Monitoring
• Negotiation
• Analytical Reasoning
• Prioritization
• Organization
• Time Management
• Planning
• Follow-up
• Interpersonal Skills
• Written Communication
• Verbal Communication
• Software Proficiency
• Fraud Prevention
• Regulatory Compliance
• Banking Systems

Formation minimale

Études secondaires

Expérience minimale

2+ ans