Hotel Front Desk Agent (Village) - Summer 2026

Why join us? Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies". What’s in it for you? A ridiculously cool life experience A plethora of lively staff events all season long A chance to enjoy the alpine vistas What can you expect? Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently. This job might be right for you if you think you would really enjoy: Providing quality guest service. Assisting guests with all aspects of reservations in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products. Dealing with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies. Completing accurate, daily cash-outs. Maintaining public areas in and around the hotel as required. Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments. And you have: Passion for providing excellent guest service. Previous hotel and/or guest service experience. Previous cash handling and computer experience with highly proficient skills. Positive attitude, excellent communication, organizational, and time management skills. A physically demanding position that requires standing for long periods of time and some heavy lifting. Current First Aid and CPR preferred. Additional Considerations: Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty. This position requires the ability to stand for long periods of time, occasional heavy lifting, and good mobility in an upper alpine environment. Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor role at a ski area. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code. Can’t wait to get started? Great, because we can’t wait to hear from you! Click the "Apply Now" button above to get started! Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.

Provide a professional guest experience by managing reservations, answering inquiries, and solving problems efficiently. Maintain hotel public areas and support other departments such as night audit and concierge as needed.

Requires previous hotel or guest service experience along with proficiency in cash handling and computer systems. Candidates must be physically capable of standing for long periods and performing heavy lifting in an alpine environment.

• Staff Events • Alpine Vistas Access

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Service
• Reservations Management
• Cash Handling
• Computer Proficiency
• Communication
• Organization
• Time Management
• Problem Solving
• Switchboard Operation
• First Aid
• CPR

Expérience minimale

0+ ans