Customer Service Representative

About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner. Call Center Representative Responsibilities Handle inbound and outbound client calls in a timely manner Follow company’s call center scripts Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues Work with the client to verify or clarify information Diffuse angry or upset clients as needed Build relationships with customers based on trust and reliability Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance Make sales or recommend additional services and products to customers Attend all necessary training as needed Call Center Representative Requirements Must be able to speak French and English Previous experience in a customer service role, preferably as a Call Center Representative High school diploma/GED preferred Exceptional customer service skills Excellent organizational and multitasking skills Superb verbal communication skills Proficiency with computers, particularly CRM software and Microsoft Office Suite Quick and accurate typing skills Strong critical thinking and decision making skills Bilingual speakers preferred Salary - $19.35 We use Artificial Intelligence (AI) in the screening process Seasonal contract to go through December 2026

Handle inbound and outbound client calls to provide assistance, troubleshoot problems, and resolve complaints. Maintain accurate records of all interactions in CRM software and recommend additional products or services to customers.

Candidates must be bilingual in French and English with previous customer service experience. A high school diploma or GED is preferred along with proficiency in Microsoft Office and CRM tools.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Bilingualism
• French Language
• English Language
• CRM Software
• Microsoft Office Suite
• Communication Skills
• Multitasking
• Critical Thinking
• Decision Making
• Typing
• Conflict Resolution

• Customer Service & Support
• Sales
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine