Operations Supervisor

Is this job for you? Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! Responsibilities Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: Maintain excellence in store merchandising, detail and customer service Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals Handle escalated customer service issues and offer solutions Ensure 100% customer satisfaction Lead by example, promoting teamwork within all departments Ensure a high-level of data entry accuracy with minimal errors Maintain store inventory levels and inventory accuracy Control and reporting of Accounts Receivable and Accounts Payable Understand, implement and ensure compliance with all Brick Group policies & procedures Qualifications High school diploma or equivalent; post secondary education an asset 2 or more years of customer service or sales experience Previous retail Supervisory or Senior Associate experience an asset Proven track record in customer service, operations and merchandising Excellent verbal and written communication skills Highly developed problem solving skills Good time management skills and work ethic The ability to promote an extreme level of excellence and pride in customer service and store detail Flexibility to work any shift, including evenings and weekends, as required Why The Brick? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family Competitive remuneration package that will commensurate with experience Career progression potential with plenty of access to ongoing personal and professional development Employee discounts A dynamic environment to showcase your leadership talents. Apply now The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

The Operations Supervisor is responsible for maintaining store merchandising excellence, managing inventory, and overseeing accounts receivable and payable. They also lead staff development, handle escalated customer service issues, and ensure compliance with company policies.

Candidates must have a high school diploma or equivalent, with post-secondary education considered an asset. At least 2 years of customer service or sales experience is required, along with strong communication and problem-solving skills.

• Health insurance • Dental services • Paramedical services • Employee discounts • Career development

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• LeadershipSouhaitée
• Saisie de donnéesSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Customer service
• Merchandising
• Staff recruitment
• Performance management
• Inventory management
• Data entry
• Accounts receivable
• Accounts payable
• Problem solving
• Time management
• Communication skills
• Coaching
• Goal setting
• Teamwork
• Strong Work Ethic
• Goal Setting
• Accounts Payable
• Accounts Receivable
• Management
• Customer Service
• Communication
• Data Entry
• Sales
• Group Policy
• Problem Solving
• Operations
• Performance Review
• Time Management
• Enthusiasm

• Retail
• Management & Leadership
• Customer Service & Support
• Finance & Accounting
• Administrative
• Operations Supervisor
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine