Quality Improvement Advisor - Trillium Operations Centre

Position: Quality Improvement Advisor - Trillium Operations Centre File#: 8319 Status: Temporary Full-Time (x1) - approx. 6 months Wage: PG11 | $48.85 - $61.06 Dept. Health System: Quality & Patient Safety Department Hours of Work/Shifts: 7.5 Hour Days (Monday to Friday) Posted: August 27th, 2026 Internal Deadline: September 10th, 2026 Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 [https://strategy.thp.ca/], we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities. At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care through advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team! POSITION SUMMARY: THP is seeking an experienced Quality Improvement Advisor to join the Quality Improvement (QI) team within the Quality and Patient Safety Department, with a dedicated focus on supporting the development, implementation and ongoing operations of the Trillium Operations Centre, interface with Trillium Connect, and other Reducing Hospitalization initiatives as assigned. Trillium Operations Centre and Trillium Connect are two enterprise-wide initiatives that will transform how, when, and where we deliver care with the goal of reducing hospitalization through digitally-enabled seamless and connected care. This role represents a unique opportunity to help map and operationalize the processes needed to launch a real-time AI enabled operational control hub that provides complete system-wide situational awareness to optimize flow and capacity, as well as the processes to allow this hub to interface with THP’s digital front-door that will deliver seamless, continuous, personalized care. Working closely with clinical and operational leaders, and other enabling partners, the successful candidate will help develop and optimize processes, establish measurement frameworks, and translate operational signals and AI-enabled insights into testable, measurable, and sustainable improvements. These efforts will improve patient flow, reduce avoidable hospitalizations, and enhance both safety and clinical quality. Reporting to the Manager, Quality and Patient Safety, the Quality Improvement Advisor will lead work that integrates quality improvement science, learning system principles, and evidenced-based practice in direct support of THP’s Plan to 2030 and Quality Improvement Plans. We are looking for a high-level, certified change agent who has experience leading both complex, cross-functional improvement projects and reduction of waste and variability to improve operational performance. This is an exciting opportunity to make a meaningful impact on organizational performance and to help deliver a new kind of heath care for a healthier community. ACCOUNTABILITIES: * Function as a lead for enterprise-wide or Program/Department-specific level quality improvement initiatives that directly support Trillium Operations Centre, working with interdisciplinary, multi-site teams to advance THP’s Plan to 2030 and Quality Improvement Plans. * Identify gaps and strategize improvements by using Lean methodologies to enhance operational efficiency, patient flow, and quality of care across programs and THP’s Operations Centre related processes. * Integrate quality improvement and learning system principles into workflows and escalation practices to ensure THP Operations Centre functions proactively. * Facilitate large process mapping sessions and develop accountable action plans to guide key partners through change. * Serve as a connector among initiatives aimed at reducing hospitalizations and related system-level workstreams, ensuring alignment, prioritization, and consistent improvement approach * Manage multiple project goals, timelines, milestones, and resources in collaboration with hospital programs, and enabling services to drive effective and sustainable improvements. * Lead and support the coordination and facilitation of improvement projects using project management fundamentals. * Educate, coach, and lead knowledge translation to support point of care and enabling services staff during the implementation of quality improvement initiatives, including those influences by THP Operations Centre insights. * Identify, develop and track key quality, patient safety, and operational performance metrics in partnership with key enabling partners to drive system-level performance, as well as providing regular work plan updates to varying levels of leadership. * Other duties as required to support the advancement of THP’s Command Centre. QUALIFICATIONS: * An undergraduate degree in industrial engineering, business, life sciences, or a health-related discipline is preferred, or an equivalent combination of education and relevant experience. * Lean Six Sigma Black Belt certification is strongly preferred. Candidates with significant experience applying Lean methodologies and who are working toward certification may also be considered. * A Master’s degree in quality and/or patient safety, business administration, public health, healthcare administration, or a related field is considered an asset. * Several years of experience working with complex, dynamic teams in healthcare or a related sector is preferred. * Demonstrated experience supporting process and/or quality improvement initiatives, particularly those involving interdisciplinary and cross-program collaboration, is an asset. * Proven ability to build and maintain effective working relationships with diverse teams and key partners. * Familiarity with project management principles and experience coordinating projects or improvement initiatives. * Ability to organize and prioritize work while managing multiple tasks in a fast-paced environment. * Strong interpersonal and communication skills (presentation, written, and verbal), with the ability to share information and insights with a range of audiences including leaders, administrators, and clinicians. * Well-developed strategic thinking and problem-solving skills. * Strong analytical abilities, including experience working with qualitative and quantitative data to support decision-making and improvement efforts. Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply. To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Trillium Health Partners is identified under the French Language Services Act. Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review. We thank all those who apply but only those selected for further consideration will be contacted. Trillium Health Partners is one of Canada’s largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 [https://strategy.thp.ca/], we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

The Quality Improvement Advisor will lead enterprise-wide initiatives to optimize patient flow and operational performance at the Trillium Operations Centre. They will facilitate process mapping, develop measurement frameworks, and translate AI-enabled insights into sustainable clinical and operational improvements.

Candidates should possess an undergraduate degree in a relevant field, with a Master's degree and Lean Six Sigma Black Belt certification considered strong assets. Several years of experience in complex healthcare environments and demonstrated success in leading cross-functional improvement projects are required.

• Clinical OperationsSouhaitée
• Change ManagementSouhaitée
• Operational EfficiencySouhaitée
• Analyse de donnéesSouhaitée
• Quality ImprovementSouhaitée
• interdisciplinary collaborationSouhaitée
• CommunicationSouhaitée
• Process MappingSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Quality improvement
• Lean methodologies
• Process mapping
• Project management
• Data analysis
• Strategic thinking
• Change management
• Clinical operations
• Performance metrics
• Patient safety
• Interdisciplinary collaboration
• Knowledge translation
• Operational efficiency
• AI-enabled insights
• Communication
• Lean Methodologies
• Courage
• Operational Efficiency
• Strategic Roadmaps
• Quantitative Data Analysis
• Operational Performance Management
• Workflow Management
• Process Mapping
• Compassion
• Quality Improvement
• Patient Flow
• Analytical Skills
• Artificial Intelligence
• Algorithms
• Teaching
• Automation
• Business Administration
• Decision Making
• Public Health
• Disabilities
• French Language
• Leadership
• Healing
• Health Administration
• Patient Safety
• Industrial Engineering
• Problem Solving
• Life Sciences
• Lean Six Sigma Black Belt
• Project Management
• Milestones (Project Management)
• Operations
• Organizational Performance
• Caregiving
• Project Coordination

• Healthcare
• Management & Leadership
• Data & Analytics
• Consulting
• Quality Improvement Advisor
• Patient Safety Manager
• Environmental and Occupational Health Inspectors and Associates
• Occupational Health and Safety Specialists

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Postuler avant le

11 sept. 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine