Assistant Manager: Product Sales & Services - Salary

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary:Fostering a culture of exceptional service and an inclusive environment to create an experience of a Lifetime for ourteam and our guests, this Product Sales and Service Assistant Manager position is an opportunity to develop our teamand elevate guest experiences. This role is responsible for managing operations across our Whistler Blackcomblocations and facilitating sales of ticket and pass products, group and private lessons, and summer activities. Job Specifications: Starting Wage: $52,000.00 -$60,000.00 Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Manage daily operations of in person Guest Services locations and our Call Centre, including collaboration withother departments, and provide frontline support as necessary. Coordinate selling and training of lesson products (Snow School and Bike School), Season Passes, Lift Tickets,and Summer and Winter Activities with a focus on guest experience Maintain knowledge of and adhere to all applicable laws, regulations, and company policies. Coach and develop frontline Product Sales and Services team through 1:1s and performance reviews, recognition,and performance management. Support planning of employee engagement events and prioritize attendance. Assist with hiring, support, training, and scheduling Product Sales and Services team members. Receive and assess guest questions, comments and complaints providing timely resolutions. Monitor and maintain sales facilities, equipment, inventory, payroll, and budgets Participate in leadership forums providing feedback and input on Product Sales and Services operations, training,and continuous improvement opportunities. Develop and execute sales incentives, training and in-season training. Collaborate with all key stakeholders with high attention to effective communication to all guest and employeeofferings and ramp-up/ramp-down for locations. Assist in developing and executing projects with attention to maintaining deadlines, and key performanceindicators. Deliver on a high-quality working environment with a focus on guest service improvement and operationalexcellence. Other duties as assigned Job Requirements: High School Diploma or CAEC required; some college preferred 3-5 years’ supervisory experience in a related field preferred Strong computer skills including Microsoft applications Must be able to communicate fluently in English Ability to sit or stand for extended periods of time Flexibility to work both inside and outside with exposure to the elements Ability to work a flexible schedule including nights, holidays, and weekends The expected pay range is $52,000.00 -$60,000.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 516405 Reference Date: 08/02/2026 Job Code Function: Product Sales & Services

Manage daily operations of guest services and call centers while coaching and developing the frontline sales team. Facilitate the sale of tickets, passes, and lessons while ensuring high-quality guest experiences and operational excellence.

Requires a high school diploma or CAEC with 3-5 years of supervisory experience in a related field. Candidates must possess strong computer skills and the ability to work a flexible schedule including nights, holidays, and weekends.

• Free ski passes • Free ski and snowboard lessons • Retail discounts • Training and development • Wellness benefits • 401(k) retirement plan • Employee assistance program • Referral program • Lodging discounts • Food discounts • Gear discounts • Mountain shuttle discounts

• Service à la clientèleSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée
• Gestion de projetSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team management
• Customer service
• Sales management
• Operations management
• Staff training
• Performance management
• Scheduling
• Budgeting
• Inventory management
• Communication
• Microsoft applications
• Conflict resolution
• Project management
• Leadership
• Guest relations
• Supervision
• Effective Communication
• Planning
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Training And Development
• Employee Assistance Programs
• Employee Engagement
• Performance Management
• Sales
• Selling Techniques
• Operations
• Performance Review
• Referral Marketing

• Hospitality
• Management & Leadership
• Sales
• Customer Service & Support
• Retail
• Assistant Product Manager
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine