Position Title: Coordinator, Internship and Program

Full Time, Contract

Location: Home-Based

Reports To: Manager II, Operations, Come to Work

I. Scope & Summary of Primary Responsibilities The Internship & Program Coordinator, will act as the main administrative and coordination team member with all Internship initiatives and programs. This position will work closely with the integrated teams of staff and talent pool members to facilitate and deliver programs and services that change the lives of Canadians who are blind, Deafblind or have low vision. This position requires strong customer service skills, accuracy, confidentiality, sound judgement, and diplomacy in working with staff, talent pool members, CNIB Business Units and other Hiring Managers outside Come to Work. The Internship & Program Coordinator will work across the organization to support operational, logistical, and financial tasks related to Come to Work’s Internship Targeted Initiative (ITI).

II. Essential Functions The position entails, but is not limited to the following general responsibilities:

Collaborate with management on the implementation of the Internship Targeted Initiative including recruitment, matching, onboarding interns, program evaluation and enhancement.

Coordinate and deliver of the Core Skills Training – Foundational Phase of the ITI including onboarding interns, regular program communication with other CNIB’s Business partners, program delivery, facilitation and evaluation at a national level.

Support and guide the interns by helping them navigate services and resources that are available.

Lead and coordinate the full three-phase internship process, including capacity building activities, transition to intern’s home programs, and ongoing communication with all key stakeholders.

Track services and monitor program effectiveness using the Client Relations Management (CRM) database.

Maintain accurate documentation of participant progress and outcomes.

Implement strategies to meet various funders’ service standards, outcomes, and program goals.

Promote relevant CNIB programs that support confidence, independence, and community involvement.

Evaluates program processes, procedures, and funding requirements and recommend improvements where appropriate.

Maintains files and documentation as required.

III. QualificationsKnowledge and Skill Requirements (minimum required)

Customer service oriented with well-developed interpersonal skills.

Detail oriented, with proven time management and organization skills; amenable to changing priorities, deadlines, and procedure.

Advanced computer skills, with proficiency in MS Office software including Excel, PowerPoint, and Word.

Excellent written and oral communications skills.

Professional attitude, results oriented, self-directed, and flexible.

Passionate champion of diversity, accessibility, and inclusion issues.

Demonstrates mature and sensitive nature, as well as emotional and social stability when dealing with the needs of persons experiencing sight loss.

Must be able to work independently.

Proficiency/working knowledge of Salesforce an asset.

Experience and Education

Post-secondary degree or diploma in business or office administration or a related field or equivalent experience.

1-3 years of experience in administration, executive support, customer service, and service delivery within a charity/not-for-profit organization or equivalent experience as deemed suitable by CNIB.

Volunteer management experience is considered an asset.

Personal or professional experience relating to blindness and sight loss is an asset.

Work Environment

Agile office environment.

Willingness to work flexible hours.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.