Job Title: IT Service Desk Technician (Mandarin and English) Position Type: Contract Location: Vaughan, ON Salary Rate: $35/hr to $40/hr (CAD)

Job Description: We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. In this role, you will be responsible for troubleshooting hardware and software issues, deploying IT equipment, supporting warehouse devices, and ensuring end users receive timely technical assistance.

Responsibilities: Install, configure, and maintain Windows operating systems, Microsoft Office, and standard business applications. Provide onsite support for desktops, laptops, monitors, printers, scanners, and other IT peripherals. Troubleshoot basic hardware, software, network connectivity, and user account issues. Support warehouse technology including barcode scanners, handheld devices, PDA terminals, and label printers. Perform printer maintenance, including resolving paper jams, replacing toner, and troubleshooting label printing issues. Configure basic network settings, including IP configuration, Wi-Fi connectivity, and printer networking. Prepare, deploy, and configure IT equipment for new employees and warehouse operations. Respond to IT service requests and incidents while meeting established service level agreements (SLAs). Maintain IT asset inventory and update technical documentation. Escalate complex technical issues to Level 2 support when appropriate.

Requirements: Minimum 1 year of experience providing IT support in an onsite service desk or desktop support environment. Working knowledge of Windows operating systems, computer hardware, printers, and peripheral devices. Basic understanding of networking concepts, including IP configuration, Wi-Fi, and printer connectivity. Experience using IT ticketing systems and providing end-user technical support. Experience supporting warehouse, logistics, retail, or manufacturing environments is considered an asset. Experience supporting Zebra or Honeywell handheld devices is an asset. Familiarity with label printing systems is preferred. Basic knowledge of Microsoft Intune or other Mobile Device Management (MDM) solutions is an asset. Proficiency in both Mandarin and English is required.

About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.