Marketing & Customer Experience Coordinator - Limited Term

Tracking Code: req2044

Faculty/Department: Office of VP, Administration

Number of Positions: 1

Appointment Type: Limited Term, 14 months

Hours of Work: 35 hours per week

Non-Union Hiring Zone: Job Level 8 - $68,200 - $84,700

Posting Date: May 13, 2026

Closing Date: June 5, 2026 (7:00 pm EST)

JOB SUMMARY:

The Marketing & Customer Experience Coordinator plays a key role in driving audience growth, revenue generation, and day-to-day guest experience at the Regent Theatre. Reporting to the General Manager, this position leads all marketing, communications, and audience development initiatives.

The role is responsible for translating programming and rental activity into strong ticket sales and community engagement through targeted, data-informed marketing strategies. In parallel, the position supports front-of-house operations, ensuring consistent, high-quality patron experience and providing leadership coverage during evenings and weekends, as required. The position does not have direct reports, however they are responsible for scheduling front of house casual employees, providing hands-on training, supervisions and coordination of workflow.

The incumbent will work collaboratively with the Ancillary Services eCommerce Lead and departmental graphic designer to scope, request, and deliver required marketing assets (digital and print), ensuring alignment with campaign goals, timelines, and brand standards.

MAJOR DUTIES & RESPONSIBILITIES:

1. Responsibility: Marketing, Communications & Content Coordination

• Execute marketing and promotional campaigns for all Regent Theatre programming, including Regent Theatre Presents, rentals, and campus/community events
• Coordinate advertising across digital, social media, email, and print channels to support ticket sales and audience engagement
• Maintain and update the Regent Theatre website to ensure accurate, current, and engaging content
• Draft and schedule social media posts, newsletters, and promotional materials
• Ensure all communications align with the University brand standards and collaborate with central marketing teams as required
• Coordinate with the rental clients and artist’s management and Ancillary Services eCommerce Lead and departmental graphic designer to scope, request, and deliver required marketing assets (digital and print), ensuring alignment with campaign goals, timelines, and brand standards

2. Responsibility: Audience Development, Sales & Revenue Support

• Support initiatives to grow audience attendance and engagement across all types of eve
• Work closely with the box office team to promote subscription, group, and single ticket sales
• Assist in implementing promotional offers and campaigns aligned with sales strategies
• Monitor ticket sales activity and flag trends or concerns to the General Manager
• Contribute to achieving ticket revenue targets through effective campaign execution

3. Responsibility: Data Tracking, Reporting & Continuous Improvement

• Track performance of marketing campaigns, including digital engagement, conversions, and ticket sales
• Maintain reports on audience trends and campaign effectiveness
• Support the use of data and insights to refine marketing approaches and improve outcomes over time

4. Responsibility: Partnerships, Programming & Event Support

• Support the promotion and delivery of Regent Theatre Presents programming, rentals, and campus events
• Coordinate marketing timelines and materials to ensure events are effectively promoted
• Assist with media relations activities and community outreach initiatives
• Support partnerships with campus groups, community organizations, and promotional partners to increase awareness and attendance

5. Responsibility: Patron Experience & Operational Support

• Work collaboratively with front-of-house and box office teams to support a consistent, high-quality patron experience
• Provide on-site support during events, including evenings and weekends, as scheduled
• Act as the primary on-site contact in the absence of the General Manager, addressing routine operational matters and escalating issues as required
• Support coordination of front-of-house activities to ensure events run smoothly and in accordance with theatre procedures
• Assist in maintaining a safe, organized, and professional event environment
• Coordinate post-event audience feedback collection, compile and summarize results, and share key findings and suggested improvements with the General Manager

Required Education:

• Completion of a Formal Post-Secondary/College Program of 2 academic years
• Equivalent combination of education and experience will be considered

Required Experience:

• Minimum 3- 5 years’ experience in marketing, communications, or guest services role
• Experience developing and executing digital marketing campaigns
• Demonstrated experience in a theatre, entertainment or guest services environment required with an understanding of patron expectations, front-of-house operations, and delivering a high-quality customer experience

Knowledge:

• Technical proficiency: Strong proficiency with Microsoft Office, social media platforms, email marketing tools, website content management systems, and ticketing or CRM platforms, including digital marketing tools for content management and audience engagement
• Training and certifications: Smart Serve, First Aid/CPR, and AODA training are considered assets
• Marketing and digital knowledge: Knowledge of social media management, email marketing systems, and website content management, with an understanding of digital marketing principles
• Industry and operational knowledge: Understanding of ticketing and sales environments (including pricing, promotions, and audience development), as well as knowledge of theatre, entertainment, or guest services operations

Skills:

• Campaign planning and execution: Ability to plan, prioritize, and deliver multi-channel marketing campaigns with strong attention to detail, timelines, and competing priorities
• Content development and communication: Strong writing, editing, and communication skills to create clear, engaging content for web, email, social media, and diverse audiences
• Event and audience experience: Commitment to delivering a high-quality patron experience, with an understanding of audience needs in a live event environment
• Collaboration and coordination: Strong interpersonal skills with experience working cross-functionally (e.g., box office, front-of-house, marketing) and coordinating staff or event workflows
• Performance, problem-solving, and service: Ability to analyze campaign performance data, manage customer interactions and conflict, and respond effectively to real-time issues in a fast-paced, event-driven environment

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until June 5, 2026 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy.

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 6/8/2026

Expected End Date: 8/31/2027