At the City of St. Catharines, you’ll find more than just a job — you’ll find a place that fits.

Here, your work means something — where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead — you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it.

It feels different — because it is.

It’s a place that works for you.

About The Role

Responsible for receiving meter cards and editing for data input which supports the accurate and timely preparation and mailing of regular Water billings. Determine and perform cancellation of estimated or inaccurate billings, related penalty adjustment and transfers and immediate re-billing. Responsible for verifying and refunding overpaid accounts for the Section. Perform computerized data input when necessary. Responsible for scheduling appointments with consumers requiring meter readings and the maintenance of owner/tenant contract program. Receive mail, telephone and counter inquiries, interpret, research and provide follow up.

What You'll Be Doing

Responsible for receiving and editing meter cards read by meter reading staff and consumers and preparing the data for accurate computer input. Receive readings by telephone, initiated by notice left at property and edit for input. Determine and perform necessary maintenance input of pertinent information on water accounts. Ascertain properties to re-visit for checking and notify meter reading staff of appointments necessary to attend to obtain actual readings to re-bill. Verify and execute bill cancellations and immediate re-billing, perform transfer adjustments and related penalty cancellations. Prepare and verify batch entries and listings and send bills to homeowners. Receive written requests, verify and process adjustments resulting in refund of overpayments. Send correspondence and perform follow up. Receive call backs from notices to consumers and management companies, set up appointments and log in computerized meter reading calendar. Maintain calendar for Section and ensure meter reading staff have necessary information to visit the properties. Identify account inconsistencies and prepare Work Orders regarding meters and fittings, to install or replace meters, commence or discontinue service as well as to check or test meters suspected to be running inadequately for Lake Street Service Centre staff to perform maintenance or verification. Determine necessity and/or receive requests from owners to send tenant water billings. Research and confirm ownership required to prepare the owner/tenant contracts and send to owners to authorize mailing direction of water billings and meter cards. Maintain up-to-date files and perform follow up. As necessary perform daily meter card data entry and subsequent verification checks required for Leader to initiate bi-weekly water billings. Prepare statistical report of meter card responses. Receive mail, telephone and counter inquiries, interpret, research and provide follow up regarding readings, regular billings, bill cancellations, contracts, adjustments to accounts, transfers and refunds of overpayments. Perform other similar and related duties as required.

What's Required:

Minimum Grade 12 education or equivalent. An accounting background and problem solving abilities. Proven ability to organize a fluctuating workload and to meet deadlines. Proven attention to detail and utmost accuracy. The ability to deal with extremely difficult people. Computer experience using Internet, Microsoft spreadsheet and word processing packages. Computer experience using Vailtech, Work Manager and Amanda applications preferred.

Job Details

Job ID: 2026-166

Pay Rate: $49,649.60 $55,801.20

Hours: 35 per week

Schedule: Monday to Friday, 8:30 AM to 4:30 PM

Location: St. Catharines, ON

Work Mode: Hybrid (50% or more remote)

Employee Group: CUPE Local 157

Position Type: Temporary, Full-time

Duration: 6 Months July to December

Vacancy Status: This posting is for an existing vacancy

Application Deadline

Jobs with an application deadline will close at 11:59 PM on that date. Jobs listed as ‘open until filled’ may close at any time.

Other Requirements

Other Position Requirements include: None

Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

What's In It For You

Curious what it’s like to work for the City of St. Catharines? Watch the video and Hear from Our Team.

Here’s what you can expect when you join us:

Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed. Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community. Learn & Grow: Access training and development funds to take your skills to the next level. Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer. Secure Future: Join the OMERS pension plan with employer-matched contributions. Balance & Benefits: Flexible hybrid work options plus health, dental, and vision benefits for eligible positions.

Additional Information

Equal Opportunity Employer

The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan.

Don’t Meet Every Requirement?

We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation

We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at hrreps@stcatharines.ca.

Application Process

To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments

Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI

The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.