Job Number: 4642 Job Type: Temporary Full-TimeVacancy Reason: BackfillTemp Contract Length:  Location: 250 Strasburg Rd - Transit-Strasburg Road Ops Job Category: Transportation Number of Positions: 1 Department: Transit Operations Kitchener Waterloo Division: Transportation Services Hours of Work: 37.5 Work Schedule: Union:  Management/Management Support Grade: Management/Management Support Grade 05 Salary Range: Posting Date:Closing Date:  Internal employees transferring from a bargaining unit to another bargaining unit or a Management/Management Support position will not be eligible for the payout of unused sick leave credits upon resignation, termination, or retirement, as per the collective agreement or HR Policy III-16 (Sick Leave). For more details please contact the Benefit Coordinator via email BenefitsHRC@regionofwaterloo.ca.About Us!The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations.  Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

Taking only what we need Leaving some for others  Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.  Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.The Role Supervises on-street transit services and operations based on assignment, including: day-to day on-street operations and dispatch, administration, operator recruitment and training, and performance management programs. Responds to operator and customer service issues.  Assignments include: •    Service Delivery •    Performance Management •    Workforce Development •    Service Administration   Duties/Responsibilities

Supervises bus operators based on assignment (conventional and specialized). Monitors operator performance to ensure compliance with operational rules and regulations, including routing, scheduling, and customer relations. Recommends long-term suspension and termination to Assistant Manager.
Responds to and investigates customer complaints related to on-street transit services and operations.
Makes recommendations to management regarding operating policies and procedures.
Maintains effective communication links with union representatives and employees for area of responsibility.
Liaises with other divisional program areas (finance, marketing/communications, planning) to exchange program information. Liaises with ITS and procurement for equipment and supplies.
Backs up some of the duties of the Assistant Managers, as required.
Assumes the responsibilities of operators in emergency situations.    
Performs related duties as required.

Additional Duties/Responsibilities Knowledge, Skills, and Abilities

Knowledge of transit operations and administrative policies and procedures, normally acquired through a college diploma in business management, operations management, or related field, plus progressively responsible related experience.
Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., health and safety, Highway Traffic Act).
Experience and skill in organizing and coordinating the work of supervised staff.
Experience and skill in communication, human relations, and leadership to supervise, instruct, and train staff in specific work methods/procedures; respond to public complaints; participate in meetings; and participate as an effective team member.
Experience and skill in reading and interpreting policies, procedures, and collective agreements. 
Experience and skill in writing correspondence, training materials, and reports.
Computer skills using software such as Microsoft Office and transit operating systems.
Must have a valid class C driver's license with Z-air brake endorsement and acceptable driving record to operate regional vehicles, as required. Or, must have a valid G driver’s license and acceptable driving record upon hire and attain a valid class C driver's license with Z-air brake endorsement within probationary period. 
Ability to travel within and outside Waterloo Region. 
Must provide a satisfactory vulnerable sector police check.
Must be able to work rotating shifts anywhere between the hours of 4 a.m. and 3 a.m., including weekends and statutory holidays.
Ability to back up supervisors on other assignments, and rotate through assignments, as assigned.
Ability to support and demonstrate the Region’s values.

Additional Knowledge, Skills, and Abilities Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

First Nations, Métis and Inuit peoples, and all other Indigenous peoples; members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions

For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.  Please note: candidates will be provided an update on their application.  Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).