KEY RESPONSIBILITIES

Conduct operational shadowing across Catering, Event Delivery, Service Coordinator, and Service teams to understand current workflows.

Gather and analyze data related to:

• Floor utilization and room usage
• Menu ordering patterns and client preferences
• Event feedback and service performance

Develop and implement tracking tools (Excel/SharePoint) for operational insights and reporting

• Support the creation and standardization of key process documentation, including:
  • Pre-event and post-event (Pre-Con/Post-Con) checklists
• Coordinator workflow enhancements and proactive advising guides

Design and build a visual Menu Binder to support catering selection and client engagement

Identify opportunities to improve coordinator effectiveness through upselling, event planning guidance, and space optimization

Assist in evaluating and improving event delivery consistency and service standards

Analyze trends and provide actionable recommendations to improve client experience and operational efficiency

Collaborate with leadership to validate project scope, priorities, and deliverables

Secondary Responsibilities:

• Support data management and documentation for the Hospitality Executive Dining Room and Conferencing program on BOX and W Drive.

• Organize and maintain master documents and shared resources

• Assist in building and refining Standard Operating Procedures (SOPs)

• Contribute to the development of program frameworks and process improvements

• Ensure documentation is accurate, up-to-date, and aligned with internal standards

• Assist with new Projects such as Signage and Sustainability

ADDITIONAL RESPONSIBILITIES

• BOX & W Drive documentation Management
• Organization of CBRE work orders, creating and developing new operational procedures
• Attends weekly operational meetings
• Meeting minutes taken as required
• Additional audits & other projects as required

QUALIFICATIONS AND SKILLS

• 2+ years of experience in project coordination, program support, or a similar role
• Strong organizational and documentation management skills
• Experience working with large datasets, vendor information, or program documentation
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and collaboration tools
• Excellent communication and stakeholder coordination skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• High attention to detail and process-oriented mindset

WORKING CONDITIONS

• On-site days in-office, in accordance with RBC standards
• Standard business hours: Monday to Friday, 10:00 AM to 4:00 PM

SUCCESS CRITERIA

• Clear, standardized, and accessible documentation across all program materials

• Develop a clear, practical Hospitality Conferencing Playbook including buffet set ups, service standards and operational checklists.

• Timely completion of deliverables within the 4-month contract period

The hourly wage rate for this position is $26. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.