Hourly Rate: $19.25 per hour Grade: 2

Location: Hamilton|Burlington|Brantford, ON 

Department: Association Services

Employment Type: Part Time, Hourly Contract until September 30, 2026, with a complimentary YMCA membership

Number of Vacancies: 1

Anticipated Start Date: July 2026

Work Hours: 30 Hours per week

Deadline to Apply: June 30, 2026

Why You’ll Love Working With Us: In addition to working with an amazing team in an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success, we offer:

• Free staff YMCA Health & Fitness Memberships

Position Overview:

Reporting to the Team Lead, Child Care Administration, the incumbent collaborates closely with the Managers of Early Learning Child Care, General Managers and Inclusion Program Managers on all childcare program related matters.

In this position, you will be responsible for processing childcare registrations, maintaining and updating server data, customer relations, and preparing financial and statistical reports as required. This position also involves handling subsidy account reconciliation, ensuring proper record storage, and maintaining confidentiality and integrity due to the sensitive nature of information.

Effective communication with childcare management, finance teams, parents, and municipalities are essential, along with active participation in Administration team meetings. Speed, accuracy, diplomacy, and confidentiality are critical skills for success in this position.

This is a great opportunity for an individual with a high level of interest in working with the YMCA HBB as a charitable organization.

What You’ll Do:

• Deliver high-quality customer service for families - answer phone/emails, direct client to appropriate person, process registrations, send out confirmation letters, process change of status, monitor parent and staff feedback regarding enrolment and/or payment processes.
• Create and send out pivotal attendance sheets to supervisors and check for accuracy\
• Complete month end reports - enrollment statistics, attendance, etc.
• Input new registrations, withdrawals, changes and maintain waitlists
• Process program applications (SACC, PA Days & Breaks, Kinder Connections)
• Prepare and send payment schedules/invoices to parents and third-party organizations
• Audit registration packages for accuracy and all required information
• Generate accurate reports to reflect operations.

What You’ll Bring:

• Two-year post-secondary education in business or office administration and/or equivalent work experience.
• Strong computer skills and proficient in Microsoft Office
• Excellent written and verbal communication skills, with strong attention to detail, ensuring accuracy in all written communication and financial documentation.
• Effective time management and highly organized to manage the responsibility of three-four projects and working in a team environment
• Results oriented and self-motivated.
• Proven ability to work effectively in a fast-paced environment that is customer service focused
• Flexible, adaptable, could manage multiple tasks and deadlines
• Must provide a current criminal record check as per the Association’s policy

A Major Asset if:

• You have experience working with a database or CRM (Salesforce, CLASS, etc.)
• You have knowledge of the licensed childcare environment 

This position requires a commitment to the YMCA mission and core values of: Inclusion, Caring, Honesty, Respect and Responsibility, as well as a commitment to building developmental assets in children and adults.

All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton|Burlington|Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis, and the offence(s), if any, is considered in the decision-making process in relation to the requirement of working with children; therefore, not eliminating all candidates with a record from being offered a position. 

Organizational Overview As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton|Burlington|Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA’s determination in strengthening the foundations of community for all people.

Inclusion, Diversity, Equity and Accessibility The YMCA of Hamilton|Burlington|Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.

If you need any accommodation throughout the recruitment process, please do not hesitate to contact our People, Leadership and Culture Department at plc@ymcahbb.ca

Ready to Make a Difference? The YMCA is a charity that ignites the potential in people. #YSavesLives starts with building a strong community. If you’re passionate about creating a vibrant and healthy community where everyone thrives, we want to hear from you!