Sailpoint Support Engineer
About the role
Purpose: Ensure candidates have strong communication skills, Strong IAM expertise, customer interaction experience, and minimum SailPoint ISC functional knowledge. a. Communication Skills (Mandatory) • Ability to clearly explain technical concepts in simple, customer-friendly language • Comfortable participating in and leading customer calls • Structured communication approach (problem → analysis → solution) • Clear written communication (emails, chat responses) • Asks clarifying questions and avoids assumptions b. Customer Interaction Experience (Mandatory) • Direct customer-facing experience (calls, demos, troubleshooting, KT sessions) • Experience handling customer queries independently or with minimal support • Understanding of customer expectations around clarity, timelines, and ownership c. SailPoint ISC Functional Knowledge • Basic understanding of SailPoint Identity Security Cloud and its purpose • Awareness of identity lifecycle concepts • Conceptual understanding of authoritative vs authentication sources • High-level understanding of connectors • Awareness of Tenant Connectivity activities
About KTek Resourcing
Ktek Resourcing is a global staffing and recruitment firm specializing in IT, engineering, and professional services.
We combine data, AI, and human insight to deliver smarter, faster hiring solutions. Whether you’re filling a single role or scaling an entire team, we bring over two decades of recruiting expertise to every engagement. Ktek is proudly headquartered in Houston, TX.
Our reach spans North America, South America, Asia, and EMEA, connecting businesses with top-tier talent. We are committed to creating equitable opportunities for candidates from all backgrounds and helping companies build inclusive, high-performing teams.
Trusted by startups and Fortune 500 companies alike, Ktek is the partner of choice for organizations looking to hire with impact.
Looking to grow your team or find your next opportunity? Let’s connect.
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Sailpoint Support Engineer
About the role
Purpose: Ensure candidates have strong communication skills, Strong IAM expertise, customer interaction experience, and minimum SailPoint ISC functional knowledge. a. Communication Skills (Mandatory) • Ability to clearly explain technical concepts in simple, customer-friendly language • Comfortable participating in and leading customer calls • Structured communication approach (problem → analysis → solution) • Clear written communication (emails, chat responses) • Asks clarifying questions and avoids assumptions b. Customer Interaction Experience (Mandatory) • Direct customer-facing experience (calls, demos, troubleshooting, KT sessions) • Experience handling customer queries independently or with minimal support • Understanding of customer expectations around clarity, timelines, and ownership c. SailPoint ISC Functional Knowledge • Basic understanding of SailPoint Identity Security Cloud and its purpose • Awareness of identity lifecycle concepts • Conceptual understanding of authoritative vs authentication sources • High-level understanding of connectors • Awareness of Tenant Connectivity activities
About KTek Resourcing
Ktek Resourcing is a global staffing and recruitment firm specializing in IT, engineering, and professional services.
We combine data, AI, and human insight to deliver smarter, faster hiring solutions. Whether you’re filling a single role or scaling an entire team, we bring over two decades of recruiting expertise to every engagement. Ktek is proudly headquartered in Houston, TX.
Our reach spans North America, South America, Asia, and EMEA, connecting businesses with top-tier talent. We are committed to creating equitable opportunities for candidates from all backgrounds and helping companies build inclusive, high-performing teams.
Trusted by startups and Fortune 500 companies alike, Ktek is the partner of choice for organizations looking to hire with impact.
Looking to grow your team or find your next opportunity? Let’s connect.