About the role
Our client is seeking a Server Operations Engineer to provide Level 3 support across a large-scale enterprise environment. This is an operational role (not project-based), focused on patching, deployment, platform security, and incident troubleshooting. The successful candidate will bring strong SCCM expertise from a usage and deployment perspective, solid Windows Server OS knowledge, and an automation mindset to continuously improve how the team operates.
Core Responsibilities: Patching & Deployment: Own day-to-day patching and software deployment execution using Microsoft SCCM, ensuring SLAs are consistently met. Incident & Platform Support: Troubleshoot Windows Server OS issues, manage outages, and respond to last-minute requests as part of a Level 3 support function. Automation: Read, amend, and troubleshoot existing PowerShell scripts to improve patching execution and reporting; bring ideas for automating and streamlining team processes (dedicated scripters are available for from-scratch builds). Platform Security: Support platform security efforts alongside patching and deployment work. Global Collaboration: Work within a global team of ~8, participating in a Follow the Sun support model, and coordinate with global stakeholders through established change management processes.
Required Skills and Qualifications: SCCM Expertise: 3+ years of hands-on experience with SCCM for server patching and software deployment (usage/deployment focus, not infrastructure build). Windows Server OS: Strong troubleshooting and analysis skills across the Windows Server Operating System. PowerShell: Medium-level scripting ability — comfortable reading, amending, and debugging existing scripts. Enterprise Scale Experience: Background operating in a large, enterprise-scale environment, with familiarity in change management and working with global teams/stakeholders. Foundational Knowledge: Conceptual understanding of Active Directory, DNS, and DHCP roles. Documentation: Experience authoring clear operational documentation.
Preferred Experience: 5+ years in Windows systems administration or server operations within a demanding enterprise organization. Exposure to Transact-SQL, Splunk, SQL Server Reporting, or ITIL certification. Experience with additional enterprise technologies such as Citrix, VMware, or HP.
What to Expect: Standard 40-hour work week, typically starting around 8am for global team calls. 3 days per week onsite. Rotational weekend on-call coverage approximately every 5–6 weeks to support deployment activities.
Duration: 6-12 months contract (possible extension)
Location: Montreal, Canada (Hybrid)
About Calance
Calance is a global IT services and technology solutions provider with over 28 years of expertise in Business Intelligence, Data Science, Generative AI, Application Development, Robotic Process Automation (RPA), DevOps Enablement, Managed Services, Cybersecurity, and IT Staffing. Headquartered in Southern California, Calance operates across the United States, Canada, and India, offering reliable, innovative, and customized solutions for diverse industries.
Why Calance? Our strength lies in our ability to leverage cutting-edge technologies like Generative AI to deliver tailored solutions that optimize digital ecosystems. We help businesses automate processes, unlock data-driven insights, and streamline operations to stay competitive. Our focus on collaboration ensures we understand your unique challenges and deliver results that align with your goals.
Services Offered
- Business Intelligence & Data Science: Harness the power of data for informed decisions.
- Generative AI Solutions: Develop AI tools to enhance user experiences and workflows.
- RPA & DevOps Enablement: Simplify processes and ensure efficient development pipelines.
- Managed Services & Cybersecurity: Secure, monitor, and maintain IT infrastructure.
- Application Development: Build scalable, business-focused apps tailored to your needs.
Global Presence & Impact Calance combines global expertise with local insights to address industry-specific challenges in healthcare, finance, retail, and manufacturing. Our experienced teams in three countries bring innovative strategies and solutions to clients worldwide.
Your Vision, Our Mission Explore our case studies to discover how we have partnered with businesses to achieve exceptional outcomes. Calance goes beyond providing IT solutions; we are committed to empowering companies to innovate and grow sustainably.
Connect with us today to transform your ideas into reality with expert talent, advanced technology, and disciplined execution.
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About the role
Our client is seeking a Server Operations Engineer to provide Level 3 support across a large-scale enterprise environment. This is an operational role (not project-based), focused on patching, deployment, platform security, and incident troubleshooting. The successful candidate will bring strong SCCM expertise from a usage and deployment perspective, solid Windows Server OS knowledge, and an automation mindset to continuously improve how the team operates.
Core Responsibilities: Patching & Deployment: Own day-to-day patching and software deployment execution using Microsoft SCCM, ensuring SLAs are consistently met. Incident & Platform Support: Troubleshoot Windows Server OS issues, manage outages, and respond to last-minute requests as part of a Level 3 support function. Automation: Read, amend, and troubleshoot existing PowerShell scripts to improve patching execution and reporting; bring ideas for automating and streamlining team processes (dedicated scripters are available for from-scratch builds). Platform Security: Support platform security efforts alongside patching and deployment work. Global Collaboration: Work within a global team of ~8, participating in a Follow the Sun support model, and coordinate with global stakeholders through established change management processes.
Required Skills and Qualifications: SCCM Expertise: 3+ years of hands-on experience with SCCM for server patching and software deployment (usage/deployment focus, not infrastructure build). Windows Server OS: Strong troubleshooting and analysis skills across the Windows Server Operating System. PowerShell: Medium-level scripting ability — comfortable reading, amending, and debugging existing scripts. Enterprise Scale Experience: Background operating in a large, enterprise-scale environment, with familiarity in change management and working with global teams/stakeholders. Foundational Knowledge: Conceptual understanding of Active Directory, DNS, and DHCP roles. Documentation: Experience authoring clear operational documentation.
Preferred Experience: 5+ years in Windows systems administration or server operations within a demanding enterprise organization. Exposure to Transact-SQL, Splunk, SQL Server Reporting, or ITIL certification. Experience with additional enterprise technologies such as Citrix, VMware, or HP.
What to Expect: Standard 40-hour work week, typically starting around 8am for global team calls. 3 days per week onsite. Rotational weekend on-call coverage approximately every 5–6 weeks to support deployment activities.
Duration: 6-12 months contract (possible extension)
Location: Montreal, Canada (Hybrid)
About Calance
Calance is a global IT services and technology solutions provider with over 28 years of expertise in Business Intelligence, Data Science, Generative AI, Application Development, Robotic Process Automation (RPA), DevOps Enablement, Managed Services, Cybersecurity, and IT Staffing. Headquartered in Southern California, Calance operates across the United States, Canada, and India, offering reliable, innovative, and customized solutions for diverse industries.
Why Calance? Our strength lies in our ability to leverage cutting-edge technologies like Generative AI to deliver tailored solutions that optimize digital ecosystems. We help businesses automate processes, unlock data-driven insights, and streamline operations to stay competitive. Our focus on collaboration ensures we understand your unique challenges and deliver results that align with your goals.
Services Offered
- Business Intelligence & Data Science: Harness the power of data for informed decisions.
- Generative AI Solutions: Develop AI tools to enhance user experiences and workflows.
- RPA & DevOps Enablement: Simplify processes and ensure efficient development pipelines.
- Managed Services & Cybersecurity: Secure, monitor, and maintain IT infrastructure.
- Application Development: Build scalable, business-focused apps tailored to your needs.
Global Presence & Impact Calance combines global expertise with local insights to address industry-specific challenges in healthcare, finance, retail, and manufacturing. Our experienced teams in three countries bring innovative strategies and solutions to clients worldwide.
Your Vision, Our Mission Explore our case studies to discover how we have partnered with businesses to achieve exceptional outcomes. Calance goes beyond providing IT solutions; we are committed to empowering companies to innovate and grow sustainably.
Connect with us today to transform your ideas into reality with expert talent, advanced technology, and disciplined execution.