Aquent is proud to partner with a leading financial institution, a trailblazer in creating exceptional digital experiences. This organization is dedicated to integrating strategic thinking, thorough research, robust design principles, and cutting-edge technical innovation to build a future where digital interactions are seamless, intuitive, and deeply valuable for millions of clients.

Are you ready to shape the digital conversations of tomorrow? This pivotal role places you at the forefront of defining how clients interact with digital products, ensuring every message resonates and delivers clear value. This is an exciting opportunity to profoundly influence user experience, connecting digital offerings with what truly matters to clients, and making a tangible impact on a vast user base.

In this role, you will strategically guide content creation and delivery, influencing “what we say, how we say it, and where we deliver each piece of that message.” You will collaborate across disciplines to define the core value of digital products, ensuring every experience, from promotional to transactional, embodies that value. Your contributions will directly enhance client engagement and understanding, driving significant impact across our digital ecosystem.

Key Responsibilities

Content Strategy

Create content strategies that effectively support clients’ needs for information and understanding within digital products. Facilitate collaborative design activities, ideation sessions, and cross-functional work streams. Articulate the rationale behind content strategies and provide expert design advice to product team members. Provide practical direction to the broader design team on communications standards, tools, channels, and processes. Act as a client advocate, representing their needs in discussions around content strategy and product design.

Content Creation

Create client-focused copy that supports design principles and product strategies, including labels, explanatory text, metadata, microcopy, and external go-to-market content. Partner with peers to shape iconography, information graphics, imagery, and data visualization. Apply principles of Inclusive Design throughout content creation to ensure accessibility for all users. Collaborate with Legal, Compliance, and Regulatory teams to meet all legal and regulatory standards. Manage the documentation and distribution of content throughout its lifecycle.

Research & Testing

Partner with Design Researchers to align teams on critical research and testing questions. Initiate tests with Design and Testing Leads to evaluate the effectiveness of content strategies and executions. Audit competitive landscapes and messaging strategies relevant to specific design or business goals. Perform comprehensive content audits as needed to maintain quality and relevance.

Why Join Us

Inclusive Culture: Work in an environment where designers feel included, valued, heard, and supported by expert peers. Scale & Impact: Build solutions used by millions of people for a company that prioritizes customer experience and global digital leadership. Innovation: Push the boundaries of digital product design to improve the lives of the people and communities we serve. Practice Leadership: Help shape the Content Design discipline within the organization and model best practices globally.

Qualifications

Must-Haves

Post-secondary education (university degree or college diploma preferred). 4+ years of writing experience within a creative agency or in-house creative team. Excellent critical thinking and problem-solving abilities. Professional fluency in English. A portfolio demonstrating copywriting and content design work.

Nice-to-Haves

Fluency in French. Working knowledge of web accessibility standards and implementation methods. Familiarity with emerging design and technology trends.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

Are you ready to join a distinguished financial institution that is committed to empowering clients and communities? Our client is a leading provider of banking and financial services, renowned for its customer-centric approach and innovative solutions. With a rich history of success and a strong focus on diversity and inclusion, our client is dedicated to building a better future for all. Join us in our mission to make a positive impact and drive meaningful change.

About Aquent

Aquent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent have access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.