Enrolment Services

Thunder Bay

Full-time

Contract

Overview

The Student Central Professional, reporting to the Manager of Student Central, provides comprehensive, holistic advice and support across the entire student lifecycle once a student has applied to Lakehead University.

This role requires a high level of expertise and in-depth knowledge to accurately make complex decisions and guide students through complex policies, procedures, and regulations within three critical functional areas: Registrar Services, Student Awards and Financial Aid and Undergraduate Admissions.

Responsibilities

• Immediate, proactive and reactive independent diagnostic support, decision-making and problem resolution on a broad range of functions including, but not limited to, academic advising/eligibility, financial aid advising/eligibility, course registration/enrolment support.
• Respond to inquiries providing detailed information that extends beyond the student’s initial question/concern using a holistic, proactive and student-centered approach;
• Provide comprehensive policy/procedure/guideline/regulation interpretation, application and decision-making;
• Advise new and existing students regarding academic programs; scholarships, awards, and bursaries available and their corresponding application processes;
• Manage OSAP reviews and academic progress, make changes to OSAP applications for students; assist students facing significant financial situations, and make decisions regarding eligibility for relevant reviews and/or emergency funding.
• Counsel and advise students on academic and financial support appeal processes, reviews, and restrictions in relation to OSAP;
• Troubleshoot, resolve and advise students on issues related to government funded financial assistance; serve as a Financial Aid Officer within the institution for OSAP purposes.
• Assist Undergraduate Admissions with preliminary admission assessments related to program admissibility.
• Manage sensitive situations and resolve complaints at an early stage in order to minimize conflict and prevent escalation;
• Investigate complex cases and request further information from students to determine the precise nature of the problem and provide a resolution when able;
• Liaise with external agencies (OSAP, NSLSC, etc.) on behalf of the student for various reasons including troubleshooting, assessments, information, etc.;
• Maintain administrative documents and confidential student records for integrity, accuracy, consistency, decision-making and future reference.
• Develop and deliver presentations/webinars/sessions to students on various topics related to the areas in which Student Central supports students
• Participate in various student-related events to bring awareness to Student Central and make connections with students.

Qualifications

• Bachelor’s degree and five years of experience in a student service advisory role with the demonstrated ability to respond to student needs with a holistic approach;
• A strong preference for candidates with experience working in the field of Registrarial/Student Record Services, Student Awards and Financial Aid and/or Admissions within a post-secondary institution.
• A strong preference for candidates with demonstrated knowledge of Ellucian Colleague as it pertains to Admissions, Registration/Registrarial Services and Student Awards and Financial Aid;
• Experience in reading and interpreting academic transcripts and making/understanding student budgets; considered an asset
• Excellent computer skills including proficiency with Microsoft Office including PowerPoint, Word and Excel
• Ability to analyze and interpret data and make independent decisions;
• Demonstrated critical thinking and advanced problem-solving capabilities with the ability to quickly adapt, shift and change between complex student situations;
• Time management skills with the ability to multitask and be highly organized.
• Excellent listening and communication skills, both written and verbal, as well as well- developed presentation skills;
• Fluency in French would be considered an asset.

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.

Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.

We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343-8010 ext. 8334 or human.resources@lakeheadu.ca to make appropriate arrangements.

Benefits Information

Why Lakehead

Application Deadline:

Wednesday, April 8, 2026 - 11:59pm

Salary:

Band 6: 63,546.14 - 79,432.38

Contact Information:

humanres@lakeheadu.ca

Reference Number:

SCHII-26-13

Application Deadline:

Wednesday, April 8, 2026 - 11:59pm

Salary:

Band 6: 63,546.14 - 79,432.38

Yes, eligible for benefits

Contact Information:

humanres@lakeheadu.ca

Reference Number:

SCHII-26-13