Bilingual Customer Service Representative (Mortgage) - Remote

Make a lasting first impression by helping clients navigate their mortgage journey with confidence. This fully remote opportunity offers a blend of customer service, mortgage product support, and relationship building in a fast-paced, client-focused environment.

What is in it for you:

• Hourly salary of $18.50. • 24-month contract with the potential for permanent employment. • Full-time position: 37.50 hours per week. • Monday to Friday, with rotational shifts. • Montréal, QC; Toronto, ON; Ottawa, ON: 8:00 am to 8:00 pm EST. • Halifax, NS: 9:00 am to 9:00 pm. AST. • Enjoy the flexibility of remote work.

Responsibilities:

• Complete client touchpoints through inbound phone calls and outbound scheduled phone appointments. • Respond to client inquiries by phone and email. • Provide resolutions to a range of customer inquiries related to mortgage products. • Review new mortgage account details with clients. • Guide clients through the use of their new mortgage product and explain its features and benefits. • Handle incoming and outgoing welcome calls and email communications. • Utilize established policies and procedures. • Collaborate with internal teams to resolve client issues efficiently. • Submit client-requested transactions. • Develop an understanding of products and policies. • Support organizational and team initiatives and incentives. • Meet productivity expectations and key performance indicators. • Complete daily operational responsibilities.

What you will need to succeed:

• College diploma or university degree in any discipline. • 2 to 4 years of customer service, industry, or related experience. • Bilingual to assist clients, respond to inquiries, and provide customer service through phone and email communications in both languages. • Strong customer service experience with a customer-centric and solution-focused approach. • Knowledge of mortgage products and the ability to clearly explain features and benefits. • Proficiency with Microsoft Outlook, Teams, and Excel. • Excellent verbal and written communication skills for phone and email interactions. • Ability to work independently and effectively in a fast-paced environment. • Demonstrated passion for delivering customer-focused solutions. • Experience in banking, mortgage, or financial services is considered an asset. • Experience handling inbound and outbound client calls in a call center or onboarding environment is considered an asset. • Experience collaborating with internal teams to resolve client issues efficiently is considered an asset.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.