Working Title: Intake Specialist

Job Class: State Program Administrator

Agency: Ombud Mental Hlth & Dev Dis

Job ID: 94894 Location: St. Paul Telework Eligible: Yes; may be eligible to telework up to five (5) days per week Full/Part Time: Full-Time Regular/Temporary: Limited Who May Apply: Open to all qualified job seekers Date Posted: 06/17/2026 Closing Date: 07/01/2026 Hiring Agency/Seniority Unit: Ombud Mental Hlth & Dev Dis / Ombm Mental Health & MR-MAPE Division/Unit: Ombudsman MH/DD / Ombuds MH&DD - Intake Work Shift/Work Hours: Day Shift Days of Work: Monday - Friday Travel Required: No Salary Range: $23.98 - $34.69 / hourly; $50,070 - $72,432 / annually Classified Status: Unclassified Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE End Date: 12/12/2027 FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of Ombudsman for Mental Health and Developmental Disabilities promotes the highest attainable standards for treatment, competence, efficiency, and justice for persons receiving services for mental illness (MI), developmental disabilities (DD), and substance use disorder (SUD). These include the Departments of Health, Human Services, and Education, and Direct Care and Treatment, services that are licensed, certified, or registered by the Departments of Health or Human Services, local school districts, county social service agencies, recovery residences, and peer recovery support services provided through a recovery community organization.

We are seeking to fill up to two positions with this posting. The Intake Team serves as a point of entry/first contact for persons seeking assistance from OMHDD and is responsible for assessing presenting issues; providing information, education and consultation services; performing intake services, investigation and research of presenting issue; analyzing issues and making appropriate referrals to other resources when the issues presented are outside the scope of OMHDD. The Intake Team, led by the Intake Supervisor, exercises extensive independent judgement in interpreting and applying the requirements of OMHDD statute as well as other state and federal statutes.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on the business needs.

Minimum Qualifications

Resume must demonstrate the following qualifications:

Two years of experience with investigations, regulatory compliance, complaint/quality assurance matters related to persons receiving services for mental illness, developmental disabilities, or substance use disorder. Familiarity with investigative/intake techniques. Communication and critical thinking skills to gather and organize information from callers and visitors, determine their needs and match them with the appropriate resource(s). Ability to communicate effectively and professionally with people from diverse backgrounds. Good human relations skills to provide positive and effective customer service for the public and staff. Knowledge of or the ability to quickly learn OMHDD's services, procedures, rules and regulations. Good problem-solving skills.

Preferred Qualifications

Bachelor's degree or higher in Social Work, Psychology, Special Education, Nursing, Legal Studies/Law, Human Services, Hospital Administration, Public Health, or closely related field. Experience to identify violations of clients' rights, represent clients in administrative proceedings, appeals hearings, or review boards, and monitoring actions taken to correct violations. Experience providing liaison services and consultation to representatives of law enforcement, social services, agencies, and the courts.

Additional Requirements

Successful applicants must pass employment reference checks and a criminal background through American Databank prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Nella Austin at nella.austin@state.mn.us or 651-201-8005.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nella Austin at nella.austin@state.mn.us.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals

Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.