The team at Thornhill Family Smiles Dental located in Thornhill, ON are looking for a passionate, hard-working Dental Administrator on a full-time temporary basis. 

123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. Providing a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

The ideal Dental Administrator for our team enjoys working collaboratively with others and behind the scenes to organize, implement systems and structure and ensure the practice runs efficiently. 

This is a leadership role for someone with strong dental administration experience who can keep our schedule running smoothly, provide exceptional customer service, and support our clinical team. You'll work closely with the dentist and help ensure every patient has an outstanding experience from the moment they walk through our doors.

Responsibilities

• Welcome patients and provide an exceptional first impression
• Manage appointment scheduling and optimize the daily schedule
• Answer phones, respond to emails, and handle patient inquiries professionally
• Process insurance claims, treatment estimates, billing, and payments
• Manage patient records and maintain accurate documentation
• Coordinate with the clinical team to ensure efficient patient flow
• Follow up on outstanding treatment plans and patient recalls
• Assist with collections and accounts receivable
• Order office supplies and maintain front office organization
• Train and mentor new front desk team members when required
• Help improve office systems and contribute to a positive team culture
• Support the dentist with administrative tasks as needed
•  Assist with patient concerns professionally and compassionately
• Manage patient records and maintain accurate documentation

Qualifications

• Minimum 2 years of dental reception experience (required)
• Previous experience using Abeldent (strong asset)
• Strong knowledge of dental insurance, treatment planning, and scheduling
• Excellent communication and customer service skills
• Highly organized with exceptional attention to detail
• Comfortable multitasking in a busy environment
• Positive attitude with a team-first mindset
• Proficient with Microsoft Excel, Google Workspace, and standard office software
• Previous leadership or supervisory experience is an asset
• Previous dental assisting experience is considered a strong asset

What We're Looking For

The ideal candidate is:

• Friendly, confident, and professional
• Reliable and dependable
• Calm under pressure
• Detail-oriented
• Proactive and takes initiative
• Passionate about delivering outstanding patient care
• Able to build lasting relationships with patients and team members

What We Offer

• Full time position
• Temporary employment 2 month contract covering a medical leave
• Free parking
• Transit accessible
• Competitive compensation based on experience
• Supportive and respectful team environment
•  Modern, well-established practice
• Opportunities for professional growth
• Working at Thornhill family Smiles you will experience a team-oriented environment as it is a massive part of who we are

Schedule:

• 34-36  hours per week
• Mondays to Thursdays
• Temporary contract ASAP August to October

Experience:

• Front desk: 3 years (required)Completion of a Dental Administration Program/Certificate
• Experience with dental practice management software such as Abeldent software is considered an asset
• Demonstrated ability to communicate effectively with patients and families
• Customer service mindset

If you take pride in providing exceptional patient service and enjoy being the leader of a busy front office, we'd love to hear from you.

123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

JOB ID: 12157

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