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software technical support analyst

BMO Financialil y a 2 jours
Toronto, ON
37 440 $ - 99 840 $/yearly
Permanent employment Full time

About the role

Application Deadline: 05/24/2026 Address: 100 King Street West Job Family Group:Technology As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed below. Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the Women in Technology Mentorship Program, BMO Social Squad student-led activities, BMO Academy corporate learning platform, and access to various Employee Resource Groups to further develop your network within BMO. Interested in learning more about our campus program? Stay up-to-date with BMO Campus Recruitment by following us on and joining our LinkedIn group BMO Campus Recruiting & Early Talent. Note: Only students currently enrolled in an academic program and returning to their studies will be considered for Co-op/Internship opportunities. Student who recently graduated are invited to apply to our New Grad opportunities which are available at To apply for this opportunity, please submit your cover letter, resume and an unofficial copy of your academic transcript. By applying for this general posting, you will be considered for a number of different student opportunities across multiple locations. If you are selected to move forward, you will be provided additional information. As Junior Salesforce Administrator, you'll play a vital role at BMO Capital Markets. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, the Junior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone who wants to gain a strong understanding of the Salesforce platform and a desire to continue learning. The Junior Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes to translate them into technical solutions. This role will work alongside other admins in the CRM group to provide Administration support for 2 Salesforce instances. This is a varied, business-facing role with the following responsibilities:All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groupsUser support ticketsExecute business unit test plans at the application levelSalesforce ReportingIdentifying and gathering requirements from users and stakeholdersSalesforce configuration changes, including (but not limited to): Flow Builder, fields, page layouts, record types, custom settings, dashboards, and reportsMonitoring user adoptionUser training and the creation of training materialsThinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications: Foundational level of proficiency:AI business tools (e.g., Co-Pilot).Office productivity tools (e.g., Power BI, Excel).Salesforce product knowledge and hands-on administration experience.Agile Delivery and Development.Data analysis.Learning Agility.Process improvement and optimization.Organization process optimizati

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