Job Requisition ID: 12072

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 73555.31 to $ 91944.14 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Homeowner Claims Payment Centre team, in the Bilingual Senior Officer, Homeowner Servicing position. In this role, you will be part of the team that oversees the administration and decisions relevant to servicing, optimizing client service and achieving corporate objectives. Provides superior quality service to enhance the corporate image and maintain sound business relationships with industry clients.

This is a temporary position of a duration of 13 months.

What you’ll do:

• Offer advice, support and alternative solutions to clients and stakeholders including the communication of key decisions, the interpretation of policies and the response to inquiries related to default management and to claims.

• Work in a team environment to provide effective and efficient delivery of services to contribute to service standard.

• Apply sound judgment and decision-making practices that are factual to derive recommendations and solutions.

• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.

• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities.

• Take immediate action by using effective oral and written communication techniques to deliver quality service to address client needs and inquiries.

What you should have:

• An undergraduate degree in business, finance or commerce or equivalent combination of education and/or experience in banking.

• A minimum of three years of relevant experience in mortgage financing/servicing.

• Strong analytical, decision-making, and problem-solving skills.

• Strong oral and written communication skills in both official languages (French and English).

• Knowledge of market trends and developments in Canada and of industry partners.

• A strong ability to establish and maintain effective working relationships.

• Sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.

• Successful completion of a professional association designation would be considered an asset.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!