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Job Overview

Reporting to the Global Factory Product Support Manager, Hard Rock, the Factory Product Support Administrator is responsible to support the administration for the global product support team including general reporting, presentation and notice creation, time and attendance maintenance and purchase order processing. This role will include dynamic day to day tasks and require a high level of multi-tasking, organization, and individual initiative.

Key Job Responsibilities

• Provide administrative support to the Global Product Support team, including the Global Product Support Manager, Product Support Leaders, and Factory Technical Specialists. Responsibilities include preparing reports, presentations, internal communications, and supporting departmental coordination activities.
• Create, manage, and accurately code factory support work orders, notifications, sales orders, sub-service orders, and billing transactions in SAP for all field service activities performed by Factory Product Support Specialists. Ensure timely closure of work orders and accurate cost allocation following invoicing.
• Support labour tracking and payroll administration, including timesheet processing and time and attendance corrections.
• Coordinate purchase requisitions and purchase orders for materials and services with Supply Chain, Purchasing, and Accounting teams. Assist with PO reconciliation, cost tracking, margin calculations, invoicing setup, and closure activities while ensuring accurate documentation.
• Collect, analyze, and report on operational and financial data including utilization, job costing, labour hours, departmental expenses, invoicing, and other service-related metrics to support business decision-making.
• Run, maintain, and distribute SAP and web-based reports related to service operations, invoicing, utilization tracking, and departmental performance.
• Support continuous improvement initiatives through the development and maintenance of process maps, standardized procedures, and documented workflows.
• Support administration for technical training programs for sales regions and factory technical staff, including scheduling, coordination, and maintenance of training records.
• Coordinate meetings, training sessions, and departmental events as required.
• Maintain accurate and organized electronic filing systems for all Factory Product Support documentation and records.

Qualifications/Requirements

• Business Administration Diploma or relative experience.
• 1-3 years’ experience in Administrative Support role, previous experience in an industrial setting considered an asset.
• Previous experience with industrial work order processing is a benefit.
• May be required to travel locally up to 10% of the time for meetings and training.

Compensation Range

At Komatsu, base pay is just one part of a comprehensive total compensation package designed to support and reward our employees.

For this role, the annual base compensation range is $53,000.00 to $63,000.00 CAD. The final offer will be determined based on several factors, including the candidates' skills, experience, qualifications, and the position location.

Additional Information

We are currently recruiting to fill an existing vacancy within our organization. The successful candidate will be hired to fill a current role that is actively open and ready for immediate placement.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/

Use of Artificial Intelligence in Recruitment

Komatsu uses artificial intelligence (AI), to assist with applicant screening during the recruitment process. These tools analyze candidate information based on predefined criteria set by the company for the position requirements and generate outputs such as candidate recommendations. AI refers to machine-based systems that infer from input data to produce outputs that may influence hiring outcomes. While AI supports initial screening, final decisions are made by human recruiters and hiring managers.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable Komatsu underground hard rock mining equipment, P&H surface mining equipment and JOY underground mining machinery to support the production of valuable minerals for our mining customers worldwide. Komatsu Mining's products and related technologies and services are used extensively for mining copper, silver, iron, gold, coal, salt and other mineral resources.

EEO Statement

Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability or genetic characteristics.

As we search for collective healing and true reconciliation, we strive to build respectful relationships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional ancestral homelands of Indigenous Peoples and Nations across Canada, each with their own unique history, culture, and traditions.

Accommodations during the recruitment process are available on request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.