At Karis Disability Services what you do matters. Since 1965, our team has come alongside people with developmental disabilities, and their families, to celebrate each person’s unique gifts as we promote communities where everybody belongs. Driven by our values which are firmly rooted in the Christian faith, together we serve more than 1,500 people each year across Ontario and Saskatchewan, supporting them wholistically - body, mind, soul and spirit. Believing each person is made in the image of God, we welcome everybody to find the personalized supports they need to thrive. Beyond Canada, our global work impacts over 300,000 people across 70 communities in six countries. Learn more about Karis Disability Services at www.karis.org.

We are seeking a detail-oriented and collaborative Digital Business Analyst to support the delivery and optimization of digital systems across the organization. In this role, you will bridge business needs and technology solutions—helping to improve processes, enhance system performance, and support digital transformation initiative

Temporary (12 Months), Full-Time

Digital Business Analyst

(40 hours per week)

Waterloo Office

The Digital Business Analyst manages requirements, identifies improvements, and supports the effective implementation of digital systems at Karis. The Digital Business Analyst documents processes and systems and provides technical support to Interested Parties including users, project leaders, and senior leadership at Karis. The Digital Business Analyst works with project teams, departments, and various roles within the organization. They facilitate identifying, selecting, promoting, analyzing, implementing, and optimizing effective digital solutions for Karis Disability Services, for both internal staff and people who use our services. They provide information in the best interests of Karis Disability Services’ digital business practices.

Key Responsibilities

Systems & Business Process Development

• Analyze current business processes and identify opportunities for improvement

• Gather and document requirements through interviews, research, and stakeholder engagement

• Configure and support digital systems to meet business needs

• Develop business cases, user stories, process maps, and system documentation

• Evaluate technology solutions and recommend optimal approaches

• Monitor system outcomes and recommend enhancements

• Identify risks and propose mitigation strategies

Business Process & System Support

• Act as a subject matter expert for digital systems and processes

• Collaborate with stakeholders to identify improvement opportunities

• Develop process maps and data flow diagrams

• Maintain organized documentation for system requirements and enhancements

• Support ongoing digital initiatives across departments

Continuous Improvement & Change Management

• Deliver training and create documentation for end users

• Support adoption of new systems and technologies

• Respond to user support requests and system improvement needs

• Recommend and implement enhancements to digital processes

• Promote continuous improvement across digital practices

Requirements:

• College diploma in Information Systems, Business Analysis, or related field

• Minimum 2 years of relevant experience

• Business analysis certifications (IIBA, PMI, ITIL, etc.) are an asset

• Strong analytical, problem-solving, and critical thinking skills

• Excellent communication and stakeholder engagement skills

• Experience with requirements gathering, user stories, and process mapping

• Knowledge of user-centered design principles

• Ability to train and support users effectively

• Strong attention to detail and time management

Why Should You Apply?

• Live out our shared values, help others, and find purpose in your work every day.

• Receive competitive wages.

• Enjoy resources such as our Employee and Family Assistance Program.

• Personal and Professional Growth

• Collaboration and Teamwork—Working together on a team, we tackle challenges, share insights, and support one another in fostering a thriving workplace culture.

Application Deadline: Friday, May 22nd, Noon

Apply with a cover letter and résumé by Friday, May 22nd, Noon, to the App Development and Digital Product Manager via the ‘Apply Now’ feature.

Start Date: June 2026

Hourly Range: $30.70- $33.97

Karis Disability Services seeks to hire a workforce that represents the diversity of our communities where we serve. We are committed to promoting communities of belonging where Black, Indigenous, and People of Colour feel valued, respected, represented, and heard. We encourage applications from qualified candidates from members of groups with historical or current barriers to equity. We seek to provide accessibility through all stages of the hiring process for all applicants with disabilities, consistent with our Accessibility Policies and the AODA. Please let us know if you require accommodation, and we will work with you to meet your accessibility needs.