Senior Manager, Client Segment Strategy & Execution
About the role
Job Title: Senior Manager, Client Segment Strategy & Execution Location: Toronto, ON (3 days onsite) Contract Duration: 12 months
Description: We are seeking a strategic, results-driven Senior Manager, Client Segments Strategy & Execution to lead growth, engagement, and client experience strategies across two priority client segments, including the Canadian Defence Community (CDC). As the enterprise lead for assigned segments, this role is responsible for developing and executing segment strategies that drive acquisition, deepen client relationships, and accelerate business growth. Leveraging client insights, strategic partnerships, and cross-functional collaboration, the Senior Manager will shape differentiated value propositions and client experiences while leading initiatives that deliver measurable client and business outcomes.
Key Responsibilities Segment Strategy & Business Growth · Own the strategic roadmap and growth plan for assigned client segments, driving acquisition, engagement, retention, share of wallet, and overall business performance. · Serve as the enterprise SME for assigned segments, leveraging client, market, and competitive insights to shape differentiated value propositions, experiences, and long-term growth strategies.
Client Insights & Experience Leadership · Champion a client-centric strategy by leveraging client, market, and performance insights to identify opportunities, inform investment decisions, and drive segment growth. · Lead the design and delivery of differentiated client experiences, partnering across the enterprise to improve satisfaction, loyalty, and financial outcomes.
Program Leadership & Execution Excellence · Lead the development and execution of complex segment initiatives, ensuring alignment with strategic priorities, business objectives, and client outcomes. · Drive delivery excellence through effective governance, cross-functional leadership, risk management, and continuous performance improvement.
Performance Management & Strategic Analytics · Own segment performance management, leveraging analytics and key business metrics to assess results, optimize investments, and inform strategic decisions. · Deliver actionable insights, executive reporting, and business cases that translate complex data into clear recommendations and measurable outcomes.
Strategic Partnership & Enterprise Influence · Develop and execute strategic partnership initiatives that advance business objectives, strengthen segment presence, and create mutual value. · Build and manage senior relationships with external partners and internal stakeholders, influencing alignment, investment, and support for strategic priorities.
Financial & Investment Management · Own and manage segment budgets, investments, and resource allocation to maximize client, business, and partnership value. · Develop business cases, monitor financial performance, and optimize spending to support growth objectives and return on investment.
Qualifications: 8-10+ years of experience in client strategy, segment management, partnerships, business development, marketing, or a related field. Proven track record of developing and executing growth strategies that deliver measurable business outcomes. Experience leading strategic partnerships and influencing senior stakeholders across complex organizational environments. Strong strategic, analytical, and financial acumen, with the ability to translate insights into investment decisions and business plans. Demonstrated success leading large-scale, cross-functional initiatives and driving alignment through influence. Exceptional communication, presentation, stakeholder management, and program execution skills.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit www.dexian.com to learn more.
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Senior Manager, Client Segment Strategy & Execution
About the role
Job Title: Senior Manager, Client Segment Strategy & Execution Location: Toronto, ON (3 days onsite) Contract Duration: 12 months
Description: We are seeking a strategic, results-driven Senior Manager, Client Segments Strategy & Execution to lead growth, engagement, and client experience strategies across two priority client segments, including the Canadian Defence Community (CDC). As the enterprise lead for assigned segments, this role is responsible for developing and executing segment strategies that drive acquisition, deepen client relationships, and accelerate business growth. Leveraging client insights, strategic partnerships, and cross-functional collaboration, the Senior Manager will shape differentiated value propositions and client experiences while leading initiatives that deliver measurable client and business outcomes.
Key Responsibilities Segment Strategy & Business Growth · Own the strategic roadmap and growth plan for assigned client segments, driving acquisition, engagement, retention, share of wallet, and overall business performance. · Serve as the enterprise SME for assigned segments, leveraging client, market, and competitive insights to shape differentiated value propositions, experiences, and long-term growth strategies.
Client Insights & Experience Leadership · Champion a client-centric strategy by leveraging client, market, and performance insights to identify opportunities, inform investment decisions, and drive segment growth. · Lead the design and delivery of differentiated client experiences, partnering across the enterprise to improve satisfaction, loyalty, and financial outcomes.
Program Leadership & Execution Excellence · Lead the development and execution of complex segment initiatives, ensuring alignment with strategic priorities, business objectives, and client outcomes. · Drive delivery excellence through effective governance, cross-functional leadership, risk management, and continuous performance improvement.
Performance Management & Strategic Analytics · Own segment performance management, leveraging analytics and key business metrics to assess results, optimize investments, and inform strategic decisions. · Deliver actionable insights, executive reporting, and business cases that translate complex data into clear recommendations and measurable outcomes.
Strategic Partnership & Enterprise Influence · Develop and execute strategic partnership initiatives that advance business objectives, strengthen segment presence, and create mutual value. · Build and manage senior relationships with external partners and internal stakeholders, influencing alignment, investment, and support for strategic priorities.
Financial & Investment Management · Own and manage segment budgets, investments, and resource allocation to maximize client, business, and partnership value. · Develop business cases, monitor financial performance, and optimize spending to support growth objectives and return on investment.
Qualifications: 8-10+ years of experience in client strategy, segment management, partnerships, business development, marketing, or a related field. Proven track record of developing and executing growth strategies that deliver measurable business outcomes. Experience leading strategic partnerships and influencing senior stakeholders across complex organizational environments. Strong strategic, analytical, and financial acumen, with the ability to translate insights into investment decisions and business plans. Demonstrated success leading large-scale, cross-functional initiatives and driving alignment through influence. Exceptional communication, presentation, stakeholder management, and program execution skills.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit www.dexian.com to learn more.