Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

The Team Lead plays a key role in supporting the daily operations and service delivery of the Homeward Bound program. This position provides leadership, guidance, and mentorship to frontline staff while ensuring program participants receive compassionate, client-centered support focused on housing stability and wellness. The Team Lead promotes strong case management practices that support community integration, connection to natural and professional supports, and long-term housing stability. The role also helps foster a collaborative team environment and ensures services align with program and funder standards, organizational values, and Housing First principles.

This position is full-time with 37.5 hours per week and includes benefits. You must be able to work a flexible schedule including evening and possible weekends to meet the needs of the needs of the program.

This is a 1 year contract position covering a maternity leave replacement and may be extended or shortened with advance notice provided in writing.

Responsibilities:

Program & Service Delivery

• Design, implement, and evaluate program components to ensure effectiveness and impact. Identify and apply improvements to service delivery, systems, and procedures.
• Develop or source program materials and tools to support staff and participant learning.
• Advocate for participants and ensure ethical, inclusive service delivery.

Financial & Human Resource Management

• Recruit, train, supervise, and evaluate staff, volunteers, and students. Ensure staff accountability to service standards, ethical practices, and contract compliance.
• Lead team meetings and contribute to organizational leadership forums.
• Maintain comprehensive records including participant data and program outcomes. Ensure compliance with legal, regulatory, and health and safety standards.

Community Engagement & Promotion

• Build and maintain strong relationships with community partners and stakeholders. Promote programs to achieve participation and financial goals.
• Collaborate with agencies, schools, and businesses to identify needs and deliver joint services.
• Represent the YMCA in community networks and initiatives. Participate in fundraising and philanthropic initiatives as required.
• Develop and implement effective communication strategies with program partners.

Qualifications:

• University degree in Human Services, Education, or a related field.
• Minimum 2 years in a supervisory role.
• At least 3 years of relevant experience in a team-based environment.
• Experience working with diverse, high-needs, or marginalized populations using a culturally sensitive and trauma-informed approach.
• Registration with a regulated professional body (as required by law).
• Intermediate (Standard) First Aid, CPR/AED Level C, WHMIS.
• Clear Police Intervention Check with Vulnerable Sector Search.
• Preferred: Non-Violent Crisis Intervention and Suicide Intervention certification.
• Strong communication, organizational, and time management skills.
• Ability to use Microsoft Office and other forms of technology effectively.
• Knowledge of community resources.
• Valid Driver’s License and reliable vehicle.
• Flexibility to work occasional evenings or weekends as needed for community events or meetings.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.