Position Objectives: The main objective of this position is to take part in the Workspace EUC team as a server specialist to manage all the servers and various products EUC provides such as BeyondTrust Remote Support, Lexmark Markvision, LRS Printing Solution and manage the configuration of network printers across Americas, also some separated Intune infrastructure managing workstations. The scope is not limited to those products but to any involved or activity related to servers and printers for the Americas region. Ultimately, as part of the End User Computing team, the person will also interact with workstations and end users, providing support for the applications under their management. Additionally, support the patching, firmware update and remediation of security vulnerabilities on servers, products and workstations, and provide level 3 management for end users and workstations, assisting other IT teams including Service Desk when they cannot resolve the issues happening on workstations.

Position Requirements: Over 7 years as technical expert support managing Microsoft Windows clients (Windows 10/11) Over 5 years as technical expert support managing Microsoft Windows servers 2016, 2019 and 2022 Over 3 years as technical expert support managing workstations through Intune deploying patches, packages, generating reports, executing scripts and other day to day tasks Expert knowledge of PowerShell and shell scripting to create, understand, adapt and deploy towards workstations Expert knowledge of IT infrastructure of network and firewall concepts: networks, firewall rules etc. Strong experience managing LRS Printing Solution is desirable Strong experience and knowledge of ITIL methodology particularly Incident, Problem and Change Management Strong experience and knowledge of Active Directory related to user, group, group policies and computer object management Knowledge of application lifecycle processes towards migration and upgrades Strong knowledge of Project Management concepts Experience supporting network printer configuration Excellent written and verbal communication skills. Fluent English is mandatory since the role supports multiple countries in the Americas region. Service oriented, positive, committed and enthusiastic team player. Availability to work and perform tasks out of business hours (8am to 6pm) Bachelor degree or equivalent

Position Responsibilities: Server management and lifecycle (creation, patching, remediation, decommission) Ownership and maintaining Printing Solution Main actor maintaining the Intune segregated infrastructure applying patches, deploying packages, scripts and generating reports for virtual and physical workstations Participate in local and global projects to implement server-based solutions Provide expert support, management and evolution of the applications/servers supported extending actions to workstations and end users Assess variables and situations happening with other IT teams that can impact on the servers and solutions under their scope proactively recommending actions Follow strict processes of Change Management and application lifecycle deployment