End User Support Specialist
About the role
Responsibilies:
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Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
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Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
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Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
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Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
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Administered approved software installations, updates, and security patching in coordination with IT policies.
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Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
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Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
-
Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
-
Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
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Assisted with Active Directory tasks, basic user account management, and smart hands support.
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Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
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Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
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Followed ITIL practices for incident, problem, and service request management in corporate environments.
About Sharp Brains
At Sharp Brains, we are your premier IT Services & Solutions Provider based in the UK, dedicated to meeting your business's unique needs with tailor-made solutions.
Our Services:
- End-to-End IT Solutions: From consultation to implementation, we offer comprehensive solutions designed to streamline your business operations.
- On-Demand and Managed Technical Support: Our global support teams are available 24/7 to address your technical challenges promptly and efficiently.
Our Mission: Delivering IT Services & Solutions Globally Our Vision: To be the Most Innovative IT Managed Services Provider Our Values: Trust, Grow Confidence, and Expertise in a Safe and Simple way
Why Choose Sharp Brains?
- Highly Skilled Teams: Our experts are equipped with the latest tools and technologies to tackle even the most complex IT issues.
- Global Reach: With a presence around the globe, we ensure seamless support wherever your business operates.
- Innovation: We constantly strive to stay ahead of the curve, offering innovative solutions to meet evolving business needs.
Partner with Us Today: Experience the difference with Sharp Brains and unlock the full potential of your business with our cutting-edge IT solutions and unparalleled support.
#SharpBrains #ITServices #ManagedServices #Innovation #GlobalSupport #BusinessSolutions
Similar Jobs
End User Support Specialist
About the role
Responsibilies:
-
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
-
Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
-
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
-
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
-
Administered approved software installations, updates, and security patching in coordination with IT policies.
-
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
-
Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
-
Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
-
Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
-
Assisted with Active Directory tasks, basic user account management, and smart hands support.
-
Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
-
Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
-
Followed ITIL practices for incident, problem, and service request management in corporate environments.
About Sharp Brains
At Sharp Brains, we are your premier IT Services & Solutions Provider based in the UK, dedicated to meeting your business's unique needs with tailor-made solutions.
Our Services:
- End-to-End IT Solutions: From consultation to implementation, we offer comprehensive solutions designed to streamline your business operations.
- On-Demand and Managed Technical Support: Our global support teams are available 24/7 to address your technical challenges promptly and efficiently.
Our Mission: Delivering IT Services & Solutions Globally Our Vision: To be the Most Innovative IT Managed Services Provider Our Values: Trust, Grow Confidence, and Expertise in a Safe and Simple way
Why Choose Sharp Brains?
- Highly Skilled Teams: Our experts are equipped with the latest tools and technologies to tackle even the most complex IT issues.
- Global Reach: With a presence around the globe, we ensure seamless support wherever your business operates.
- Innovation: We constantly strive to stay ahead of the curve, offering innovative solutions to meet evolving business needs.
Partner with Us Today: Experience the difference with Sharp Brains and unlock the full potential of your business with our cutting-edge IT solutions and unparalleled support.
#SharpBrains #ITServices #ManagedServices #Innovation #GlobalSupport #BusinessSolutions