Position: IAM Cybersecurity Lead Location : canada- Remote contract Implementation:

Minimum years experience- 10 plus years

Job description:

The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team.

Key Responsibilities • Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification • Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements • Lead operational governance, audits, and compliance reporting aligned to Client requirements • Prepare and present weekly/monthly service reports and lead customer service review meetings • Act as the escalation point for critical IAM incidents and operational risks • Drive operational discipline across ITSM processes (Incident, SR, Problem, Change) • Build, manage, and mentor a high performance IAM operations team (onshore/offshore)

Required Experience • 8+ years in IAM / Security operations with customer facing delivery experience • Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification) • Proven experience in operations governance, KPI tracking, and stakeholder management

Success Measures • SLA & KPI adherence • Reduced backlog and operational defects • Improved audit outcomes and customer satisfaction • Stable, scalable IAM operations for Client

Ritesh Rawat Raas infotek corporation 262 Chapman road, Suite 105A, Newark, DE-19702 Phone: 302-286-9831 Ext: 142, Email: ritesh.rawat@raasinfotek.com Website: raasinfotek.com