Aquent is partnering with a leading financial institution dedicated to becoming the industry leader in exceptional digital experiences. This organization is driven by strategy, research, design principles, and technical innovation, aiming to create impactful digital solutions that truly serve its vast client base. They are seeking exceptional digital professionals to bring their vision to life.

Are you a master of language, capable of shaping meaningful conversations and connecting deeply with users through every digital interaction? As a Content Designer, you will play a pivotal role in defining the voice and clarity of digital products, directly influencing how millions engage with essential services. You’ll go beyond mere words, becoming a strategic architect of understanding, ensuring every experience resonates with core value and client needs. Your work will directly enhance user comprehension, build trust, and elevate the overall digital journey, making a tangible impact on how people manage their financial lives.

What You’ll Do

You will collaborate with diverse teams to define the core value of digital products, ensuring every experience, from promotional to transactional, embodies this value. Your content will bridge the gap between what digital products can do and what truly matters to clients.

Content Strategy Create strategies for using content to support clients’ needs for information and understanding in digital products. Facilitate collaborative design activities, ideation sessions, and other collaborative work. Articulate the rationale behind content strategies and provide design advice or guidance to product team members. Provide practical direction to the larger design team on content design communications standards, tools, channels, and processes. Act as an advocate for clients, representing their needs and interests in discussions about content’s role and its impact on product design. Content Creation Create client-focused textual content that supports design principles and team strategies, including labels, explanatory text, hidden or alternative text, metadata, and support content (both internal and external go-to-market). Partner with peers to shape or develop other (non-textual) content, such as iconography, information graphics, imagery, and data. Apply the principles of Inclusive Design in content design and creation. Collaborate with Legal, Compliance, and Regulatory teams to ensure digital conversations meet legal and regulatory responsibilities. Manage the documentation and sharing of content throughout its lifecycle. Research and Testing Work with a designated Design Researcher to facilitate team agreement on research and testing questions. Partner with the team’s designated Testing and/or Design Lead to initiate tests of specific content strategies and executions. Research content and messaging strategies in the competitive landscape and perform competitive audits pertinent to specific design or business goals. Perform content audits where appropriate. What’s In It For You

You’ll thrive in a culture where designers are included, valued, and heard, surrounded by supportive peers who excel in their fields. You’ll contribute to solutions used by millions, shaping the future of digital product design and improving the lives of the people and communities served. This role offers a unique opportunity to shape Content Design as a practice within a global leader, setting an example for peers worldwide.

What You Need To Succeed

A post-secondary education, ideally with a university degree or college diploma. At least 4 years of writing experience at a creative agency or in-house creative team. Excellent problem-solving skills and the ability to think critically about challenges. Proficiency in English. A portfolio of work samples showcasing your copywriting work.

Nice to Have

Facility in French. A working knowledge of accessibility standards and methods to address them. A knowledge of design and technology trends.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

Are you ready to join a distinguished financial institution that is committed to empowering clients and communities? Our client is a leading provider of banking and financial services, renowned for its customer-centric approach and innovative solutions. With a rich history of success and a strong focus on diversity and inclusion, our client is dedicated to building a better future for all. Join us in our mission to make a positive impact and drive meaningful change.