Posting Title

BAND 3 - Regional Manager, Client Services, Greater Vancouver

Position Classification

Band 3

Union

N/A

Work Options

Hybrid

Location

Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA

Salary Range

$90,900.08 - $128,800.00 annually

Close Date

5/27/2026

Job Type

Regular Full Time

Temporary End Date

3/31/2027

Ministry/Organization

BC Public Service -> Public Guardian and Trustee

Ministry Branch / Division

Services to Adults

Job Summary

The Team

The Public Guardian and Trustee (PGT) is here to help citizens who may be incapable, are under the age of 19 or who are deceased.

The Public Guardian and Trustee (PGT) has the mandate to:

• Protect the legal and financial interests of children under the age of 19 years
• Protect the legal, financial, personal and health care interests of adults who need help with decision-making
• Administer estates of deceased persons and missing persons

The PGT is a corporation sole which is a legal structure with one person responsible for overall service delivery instead of a board of directors. That person is called the Public Guardian and Trustee. The PGT is independent of government when making decisions on behalf of clients. We are an inclusive organization that seeks to provide culturally safe and respectful services to each client. We are committed to creating a meaningful workplace culture that pursues truth and reconciliation. We put clients first when making decisions and act with the highest ethical, legal and personal standards. We value collaboration with clients, colleagues and partners and believe in the importance of relationships to achieve positive outcomes for clients.

The Role
The Regional Manager, Client Services is part of the senior management team within the Services to Adults division. There are three regional Client Services teams (Greater Vancouver, Victoria and Kelowna) that manage financial, legal, and personal decision making for incapable adults in British Columbia. Client Services has a duty to manage clients’ affairs in their best interest and consistent with legislative requirements, frequently with the assistance of clients themselves, supportive family and friends, and service partners. The Client Services teams are supported by legal services, financial services, and field services teams.

The manager leads teams of up to 25 staff to manage a wide range of integrated services to incapable adults who require assistance in managing their affairs. Clients’ circumstances are often unique and complex, which requires collaboration both internal and external to the organization as well as creativity to achieve positive outcomes for clients. The manager works within an environment that is fast-paced with competing priorities and a combination of both operational work and project initiatives such as policy development, systems development, and issue management.

Qualifications:
Education and Experience Requirements

• Degree in a related field such as Social Work, Psychology, Sociology or Gerontology, or Clinical Psychology.
• Progressive leadership experience in a related field or an equivalent combination of education, training and experience within the past 5 years.
• Experience in program and service delivery planning and evaluation in a setting oriented towards services to people with disabilities.
• Experience in program/policy development.
• Experience leading major projects and change management processes.
• Experience working with external senior officials and organizations with the ability to establish and maintain a network of relationships and partnerships with internal and external service partners.

Preference may be given to applicants who:

• Self-identify as First Nations, Metis, or Inuit.
• Have a Masters degree in a related field.
• Recent (last two years) experience directly supervising staff in a social service setting.

Willingness statements:

• Exposure to some travel in remote locations.
• May be required to work evenings/weekends.
• May be required to use own vehicle on an expense account basis.

Provisos:

• Will be subject to a satisfactory reference check and an enhanced security screening check as required by the PGT

For questions regarding this position, please contact TManoloudis@trustee.bc.ca.

About this Position:
This is a temporary opportunity until March 31, 2027. This position may be extended.
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category

Leadership and Management