At Kruger Products we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, Bonterra®, White Cloud®, as well as products for use away from home.

We are leaders in our industry, leaders in our communities, and leaders in sustainability. We proudly have close to 3,000 employees across manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee, as well as our headquarters in Mississauga, ON and Sales offices in North America.

We are investing in our manufacturing facilities with the latest technology. Kruger Products is an industry leader pushing innovation through AI and Operational Excellence. We are committed to a culture of health and safety - for everyone, by everyone, and in everything we do.

What you will do

The Customer Fulfillment & Compliance Manager will own end‑to‑end order execution and service performance, ensuring on-time, in-full delivery and alignment to customer scorecards. This role acts as the primary liaison between Sales, Supply Planning, Logistics, Customer Service, and external customer supply chain teams to ensure product flows efficiently from Kruger manufacturing and distribution sites to customer distribution centres and store shelves.

In this role, you can expect to:

• Serve as the primary escalation point for service disruptions (e.g., supply shortages, transportation issues, EDI errors), driving issue resolution and leading the customer success team to ensure continuity and service excellence.
• Track and analyze penalties, fines, chargebacks, and deductions, identifying root causes and leading cross-functional resolution with Logistics, Customer Service, Sales, and Warehousing teams.
• Partner with Finance and Sales to dispute and recover invalid penalties while driving continuous improvement initiatives to reduce compliance-related costs and exposure.
• Monitor and report on key service KPIs (e.g., Customer Fill Rate, CFROT, cost to serve, compliance penalties) while ensuring data accuracy across systems (SAP, Business Warehouse, Navisphere, FourKites, and customer portals).
• Develop and deliver customer-specific performance insights and action plans to internal stakeholders and leadership, supporting issue resolution and continuous improvement.
• Act as the key liaison across Sales, Supply Planning, Customer Service, Transportation, and Warehousing teams to align priorities and ensure coordinated service execution.
• Provide direction to Distribution and Transportation teams and support Customer Success Specialists/customer supply chain teams to manage allocations, delivery changes, and recovery plans during disruptions.

What you will bring

• 5+ years of experience in customer supply chain, customer service, logistics, or order‑to‑cash roles within CPG or retail environments.
• Strong working knowledge of customer compliance programs, routing guides, chargebacks, and penalty management.
• Advanced SAP experience: familiarity with BW, Navisphere, FourKites, and customer portals preferred.
• Proven ability to manage complex, high‑volume customer portfolios in a fast‑paced environment.
• Strong analytical, communication, and stakeholder management skills.
• Bilingualism is preferred (Fluent in English & French)

At Kruger Products, we see greatness in everyone and what they bring to the organization. We monitor the market to ensure our total compensation practices are competitive. The starting range for this role is $80,000-$100,000 – or higher, depending on your experience. Our pay philosophy is to attract the best talent at the best pay while offering real opportunities for career advancement. Performance and ideas that make us better are recognized.

Our mission is to make everyday life more comfortable. Together we bring this mission to life. As an ever-evolving business, there are always exciting new challenges, diverse career paths, and opportunities to innovate. Be part of a recognized employer – Greater Toronto Top Employer since 2013, Deloitte’s Best Managed Companies since 2018, and Forbes Best Employers in Canada.

Join Kruger Products and Expect to do Something Great.

We thank all applicants for their interest in Kruger Products; only candidates selected for an interview will be contacted.

Kruger Products is an equal opportunity employer and encourages applications from all qualified individuals. Accommodation will be provided in all parts of the hiring process as required under KP’s Accessibility Policy and Multi-Year Accessibility Plan - 1.04.33. Applicants need to make their needs known in advance.