Requisition ID: 23266  Department: Finance and Corporate Services Dept. Service: Revenue Service Employment Type: 3 Full Time Temporary Positions Work Hours: 35,00 /hours per weekAffiliation: CUPE 503 - In/Out/NS Sal & Wage Salary Information: $64 175,02 - $75 085,92  annually (2024 rates of pay)Location: 100 Constellation, Nepean  Job Category: Administrative and Support Services Application Close: 19/08/2026JOB SUMMARY You are responsible for the administration and customer servicing of tax and water accounts and accounts receivable issues to ensure a high customer satisfaction level and positive image of the city are maintained. You respond to customer inquiries, maintain customer accounts, collect arrears, perform billing and assessment functions, reconcile and report financial transactions, and provide customer service in taxation, water, collections and accounts receivable. 

Branches of assignment areas include: 

Customer Accounts: providing first line response for all tax and water-related inquiries for the branch’s phone queue.
Property Assessment and Payment in Lieu of Taxes (PILTs) 
Revenue Support
Water Billing and Meter Operations 
Collections and Cash Handling 
Provincial Offences Act (POA) and Administrative Penalty System (APS) Collections

EDUCATION AND EXPERIENCE Completion of 2 year community college program in Business Administration or related field

Minimum of 3 years of customer inquiry/problem solving/collection experience dealing with customers including at least 1 year of financial experience CERTIFICATIONS AND LICENCES Completion of Municipal Tax Administration Program (MTAP) from OMTRA or related certification is desirableKNOWLEDGE

Knowledge of fundamental finance principles
Basic understanding of the municipal structure, billing, and collections processes
Familiarity with the Municipal Act, PILT Act, Assessment Act, POA Act, Administrative Penalties System, and City By-Laws and other relevant legislation
Microsoft Office suite, and SharePoint (intermediate knowledge and skill)
Knowledge of specialized software applications used by the city for payment processing and analysis, including, such as but not limited to VTAX, SAP, ICON, CIS infinity, POD, and ORA.
Basic understanding of data integrity and network security
MFIPPA
Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

Ability to complete complex calculations and analysis
Ability to read, interpret, understand and explain legislation, provincial statutes, municipal by-laws and policies
Strong data-entry, retrieval and keyboarding skills including use of standard office equipment 
Ability to investigate, analyse client accounts and problem solve issues as needed
Basic technical troubleshooting capabilities
Ability to prioritize and multi-task
Strong organizational skills
Ability to make sound decisions and exercise discretion in decision-making

Core Behaviours

Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City’s culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody and demonstrate these core behaviours.

Review the Core Behaviours. WHAT YOU NEED TO KNOW

Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.        Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.   You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.  Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

  We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.    The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.   The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.   Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.